Customer-focused professional with 5+ years of experience delivering exceptional client service in
banking, healthcare, and technology sectors. Skilled at resolving complex customer issues, building client
trust, and enhancing satisfaction through excellent communication, CRM proficiency, and process
knowledge. Proven ability to multitask in high-pressure environments while maintaining professionalism
and empathy.
Experience
Talentzone
May 2024 – Present
Toronto, ON
Customer Experience Specialist
Acted as the first point of contact for customers, resolving inquiries, requests, and complaints
efficiently.
● Collaborated with underwriting and operations to enhance customer onboarding and reduce
response time.
● Managed sensitive client issues with discretion and followed up to ensure complete satisfaction.
● Used CRM to document interactions, track support cases, and escalate issues when necessary.
