Robert Swanigan

Customer Service Specialist

Message

Intro

Phoenix, United States

Studied at Mesa High School

Joined May 21, 2024

Skills

About

With over 25 years dedicated to service, I embody a relentless work ethic centered on exceeding customer expectations. Passionate about tackling challenges head-on, I thrive in environments that foster growth and positivity. Specializing in customer satisfaction, I am known for my patients and attentive approach, ensuring every interaction is meaningful and rewarding. Committed to delivering exceptional results, I seek a role that values these qualities, offering a dynamic atmosphere where I can continue to shine. Let me bring my experience, dedication, and customer centric focus to elevate your team to new heights.

Experience

ADP

Oct 2022 – Oct 2023

Tempe, AZ

Payroll Advisor

Managed multiple accounts for all payroll needs. Clients called in with issues such as new payroll needing to be setup, needing reports, needing corrected W2's, Payroll discrepancies, and many other issues

United Air Ambulance

May 2020 – Aug 2022

Chandler, AZ

Company Liaison

Called insurance companies to inquire about money owed to the company. Followed up with patients to get info needed and to update on their case. Worked company legal team on older cases.

Above CMS

Jan 2012 – May 2020

Phoenix, AZ

Customer Service Manager

Managed 12-15 employees. Did payroll. Handled hiring and terminations. Conducted training courses. Monitored calls to maintain quality for company. Handled all escalated calls from customers.

Education

Mesa High School

Aug 1991 – Jun 1994

General Education