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Roberta Marinelli

Customer service and planner

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Intro
Malnate, Italy
Chemical Scheduler and Planner at INEOS Joliet Europe Sarl – FKA Flint Hills Resources
Studied Communication at Università dell’Insubria
Joined June 28, 2021

Skills

Languages

Italian
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Native or Bilingual
English
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Fluent
Spanish
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Intermediate
German
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Basic
About
I have a long-standing experience in Customer Service. Having worked in various professional fields, allowed me to emprove my communication skills and increase my knowledge of the different supply chain processes. I’m a positive and dynamic person, willing to provide an excellent customer service experience. A problem solving and flexible attidude allows me to fulfill my goals.
Experience
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INEOS Joliet Europe Sarl – FKA Flint Hills Resources
Jul 2016 – Present
Lugano
Chemical Scheduler and Planner
• Working on SAP; • Customer order management from order entry to road/sea transport planning, providing all required documents (transport and customs) for the internal business and for another company of the INEOS Enterprises group; • Inventory management, plan stock transfers from the US, based on plant performance and sales forecast; • Create vendor master data and manage European and Asian office and logistic purchasing orders; • General office activities supporting the Office Manager; • Price discussion with my customer portfolio
User avatar
AP Legal SA
Sep 2015 – Jun 2016
Lugano
Employee
• Support the managing direction and staff on the following activities: screening incoming calls, managing the associate’s agendas, organizing business trips and meetings, greeting customers; • Prepare cover letters, bank forms, Voluntary Disclosure documentation and attachments; • Keep organized and updated all files and documents.
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St. Diego Outlet Store
Dec 2014 – Jul 2015
Mendrisio - Switzerland
Sales Assistant
• Customer service; • Cash desk; • Goods supply and store fitting.
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SI.EL.CO srl
Mar 2008 – Nov 2014
Buguggiate (VA)
Customer service
• Customer support on the software throught remote connection; • Software installation on different computer systems (server Windows/Linux and clients); • Staff training, analysis and development of customized functions; • Internal trainings to be updated on waste management laws.
Education
User avatar
Università dell’Insubria
Oct 2002 – Nov 2006
Degree in Science of Communication, Communication
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