Robin Carroll, Product and Fintech Leader

About

Results-driven product leader with 12+ years of experience in product management, technology, and financial services, consistently delivering 15%+ revenue growth through innovative, data-driven strategies. Proven ability to achieve product-market fit, develop KPI-driven roadmaps, and lead teams to design solutions that drive financial performance and customer satisfaction. In 2021, intentionally transitioned to contract roles to adapt to the evolving work landscape, leveraging the opportunity to collaborate with diverse organizations on high-impact projects. This strategic move enabled the development of deeper technical expertise, enhanced cross-functional leadership skills, and a comprehensive understanding of end-to-end product lifecycles. These experiences also strengthened my ability to quickly assess business needs, drive alignment among stakeholders, and deliver solutions that balance strategic vision with operational efficiency.

Experience

Charter Communications

Jul 2023 – Present

Product/Program Manager IV

• Achieved product-market fit by leveraging KPI tracking to analyze customer feedback and market trends, resulting in targeted feature enhancements and growth. • Aligned stakeholders on product strategy and OKRs, securing measurable improvements in growth and user satisfaction. • Drove a 15% revenue increase by launching automation tools in the logistics sector within the first quarter. • Streamlined cross-functional communication, reducing project delays by 27% by implementing automated channels via Confluence. • Cut churn by 50%, directly enhancing customer retention and engagement, which led to sustained revenue growth and reduced acquisition costs. • Optimized team collaboration, leading a remote team of 12+ to reduce delivery cycles by 13% with enhanced task delegation via Jira. • Increased market share by 8% by creating product roadmaps aligned with strategic business goals, maximizing operational efficiency. • Boosted sales by 15% by coaching sales teams in prospecting, presentation, and closing strategies. • Enhanced SLA compliance by 24% and cut manual processes by 32% with automation frameworks and advanced analytics tools. • Elevated project outcomes through strategic KPI tracking and automation, cutting delays by 27% and boosting sales by 15%.

PwC

Jun 2022 – Apr 2023

Senior Product Manager

• Developed and executed go-to-market strategies, driving 10% growth in enterprise clients for a SaaS-based risk management tool. • Secured buy-in from C-suite stakeholders for strategic pivots by presenting data-driven insights, resulting in a 10% revenue increase for the enterprise software platform. • Increased product usage by 22% within three months post-release by adjusting features based on adoption metrics and time-to-value insights. • Boosted team productivity by 25% across two multi-disciplinary teams by refining sprint planning and prioritizing product backlogs for B2C cloud solutions. • Accelerated feature delivery by 15% through dynamic backlog prioritization, incorporating user feedback and competitive analysis. • Improved team communication by 30%, reducing miscommunication with structured plans and sprint facilitation. • Increased software adoption from 11% to 16% in six months by launching new features and enhancements. • Enhanced user satisfaction by 22% through UX innovations that streamlined interaction and minimized clicks. • Reduced rework by 20% through Agile transformations that improved delivery consistency across cross-functional teams. • Achieved a 12% increase in customer retention by implementing personalized onboarding strategies and improving post-launch support for enterprise clients. • Streamlined development processes by integrating automation tools, reducing time-to-market by 18% and cutting costs by 10%.

Lender Price

Aug 2021 – Apr 2022

Senior Product Manager

• Developed and employed project planning initiatives to align product development with clients' software requirements and preferences. • Refined project scope and MVP definition to identify gaps, implement risk mitigation strategies, and enhance project efficiency. • Evaluated and prioritized information gathered from multiple sources, reconciled conflicts, and converted information from high-level business issues and opportunities into detailed functional requirements. • Assessed product specifications/requirements, appraised new product ideas/modifications, and recommended enhancements to current/future product lines, resulting in enhanced product quality by 20%. • Implemented a go-to-market strategy for new mortgage software features, including webinars, increasing feature adoption by 16%. • Orchestrated a product roadmap for API integrations with major mortgage platforms, overcoming technical debt and implementing customer-driven features, boosting user adoption by 23% in a fast-paced tech environment. • Analyzed API data usage and integration success rates, resulting in a 15% increase in API clients and a 20% reduction in support tickets. • Enhanced MVP definitions and project scopes, streamlining delivery and reducing development timelines by 15%. • Managed SDLC for B2B software integrations, boosting client satisfaction by 28% through a mobile app launch. • Organized interdepartmental coordination, including sales and customer support, to align product development with client needs, leading to a 24% increase in client base through enhanced communication of new feature releases. • Championed Agile methodologies in the development of B2B SaaS products, introducing sprints that resulted in faster turnaround for client-driven features, increasing customer satisfaction by 18%.

Finance of America - Contract

Jun 2021 – Aug 2021

Manager - Credit Policy/Product Development

• Conducted in-depth requirements analysis to understand end users' business needs, translating them into go-to-market plans and event campaigns that enhanced product marketing communication. • Supported executive management in preparing short-and long-term product sales forecasts, reports, and strategic product plans. • Launched new products by collaborating with sales, marketing, and production teams to create cohesive, time-integrated marketing plans. • Consulted with customers to resolve complaints and validate financial and credit transactions, ensuring a positive client experience. • Designed and introduced unique, price-competitive product lines aligned with design specifications, delivering 16 Non-Qualified Mortgage and Flex products that met or exceeded target margins. • Minimized credit risk and fraud incidents by 20% for new and existing products through the standardization of policy documentation.

Canvas Credit Union

Mar 2017 – Jun 2021

Lead Product Manager - Real Estate/Consumer Lending

• Mentored and developed high-performing teams, enhancing productivity and cohesion through continuous improvement initiatives. • Analyzed market trends to drive differentiated product offerings, achieving a 12% increase in market penetration. • Exceeded product launch goals by 112% through customer feedback loops and data-driven refinements to the user experience. • Contributed 15% revenue growth to the product portfolio by designing innovative lending, payment, and retail solutions. • Grew credit union membership by 7% annually through targeted campaigns and promotions. • Reduced development cycles by 15% and boosted product delivery speed with a data-driven optimization framework. • Improved delivery timelines by 20% through clear communication and cross-functional teamwork alignment. • Surpassed loan targets by up to 21% per campaign by leveraging personalized marketing strategies such as segmented email campaigns and limited-time interest rate offers to attract new members and drive engagement.

Education

University of Phoenix

Aug 2012 – Dec 2014

Bachelor of Science, Business Administration/Management

Robin Carroll

Product and Fintech Leader

Skills