I excel in managing multiple priority and maintaining accuracy under tight deadlines, as demonstrated when it reduced processing errors by 20% in my previous roles.
Experience
Spar Group Inc
Jun 2020 – Present
Sacramento, CA
Customer Service Representative Merchandiser
• Addressed high-volume customer inquiries related to scheduling and benefit coordination, achieving an 85% resolution rate on first contact.
• Utilized CRM tools to document and manage customer interactions, ensuring seamless workflow and data accuracy.
• Assisted in troubleshooting benefit-related concerns and advocated for client needs, fostering positive outcomes.
• Developed Excel tools to streamline data management and reporting processes
