Robyn McLuen, Financial Clearance Authorization Specialist

About

I am a creative problem solver with a proven track record of effective communication, cross-functional collaboration, ability to prioritize in fast-paced environments, and ability to maintain accuracy in high-stakes situations. I take pride in my ability to anticipate challenges, adapt to crises, and deliver solutions that ensure optimal outcomes. My experience spans from managing a high volume of insurance authorizations and patient care coordination to teaching anatomy and physiology to diverse learners. I am seeking a role that will enable me to leverage my skills to make a tangible positive impact.

Experience

Confluent Health

Sep 2022 – Present

Financial Clearance Authorization Specialist

-Accurately processes health insurance authorizations for 9-13 physical rehabilitation clinics, adhering to a wide range of insurer-specific requirements -Prioritizes work based on urgency, response time, and complex regulatory considerations -Collaborates closely with providers and staff to ensure precise and timely authorization and follow-up -Demonstrates meticulous understanding of diverse payer rules, including L&I, Medicare, Medicaid, Federal, & Private insurance

RET Physical Therapy

Dec 2020 – Sep 2022

Bellevue, Washington

Care Coordinator

-Maintained orderly schedules and front-desk operations while ensuring seamless coordination of patient care -Carefully verified insurance details and authorization requirements, delivering clear and thorough benefit explanation to patients -Monitored authorization status, managed data entry, and maintained organized and compliant patient records -Contributed to operational consistency by training and onboarding two new Care Coordinators with an emphasis on accuracy and policy adherence

Tutor Doctor

Jun 2017 – May 2020

GED Tutor, English as an Additional Language

-Delivered individualized academic support to primarily adult students with an emphasis on clarity, comprehension, and attention to each student’s learning needs -Tailored instruction in English and Spanish to ensure detailed understanding of materials, particularly for GED preparation and adult learners

Education

Western Washington University

Sep 2017 – Dec 2020

Bachelor of Science, Kinesiology, Cum Laude

Robyn McLuen

Financial Clearance Authorization Specialist

Skills

Languages