Rocillyn Romilla, Administrative Officer / Document Controller / HR Assistant

BNBC Building Contracting LLC

Jul 2022 – Present

Dubai, UAE

Executive Secretary

• In charge with the front office by answering calls, attending to visitors, prioritize all outgoing or incoming correspondence (e‐mail, letters, packages etc.) • Prepare and submit executive’s expense claims, manage travel and schedule, assist in planning appointments and agendas. • Maintain electronic and paper records ensuring information is organized and easily accessible. Document Control for sensitive business‐related matter. • Prepare and amend contracts for Subcontractors; collaborate in reviewing Client's contracts, draft written communications / letters, etc. between all parties • Overall office management responsibility. Manage the company’s software by updating the jobs awarded, provide document access to users, and creating expense reports. • Provide support to the HR Dept. by updating time sheets and leaves of the staff in HRIS to be able to prepare the payroll. Maintain employee files and records in electronic and paper form.

Al Hudaiba Contracting LLC, Dubai, UAE

Jan 2021 – Jun 2022

Dubai, UAE

Secretary

• Answering phone calls, receiving visitors, providing general information about the company, and answering inquiries related to activities conducted by the company. Type a variety of written materials (correspondence, letters, emails) with basic editing as per instructions. • Maintain records and files. Regularly back‐up and assist other staff members with various specialized clerical/technical tasks related to the department's primary function, such as computer data entry and basic data retrieval tasks, form screening/sorting/coding, and the like. Checking project status from Dubai Municipality (DM) portal

Aus-Surv Middle East LLC (ASME)

Jun 2016 – Aug 2020

Dubai UAE

Office Manager / HR Assistant / Document / Quality Controller

• Greet visitors, answer calls, and receive emails then rerouting them to concerned persons. Receiving and sorting mail and packages. • General office tasks such as data entry, mailing, preparing reports and handling petty cash. Point person for maintenance, shipping, supplies, and errands, and coordinate with IT department. • Review CVs to call prospect applicants for interview and prepare job offers and contract for those who passed. Arrange staff visas for new and renewal of contract. Filing of the staff documents (soft & hard copy). Recording staff leaves and absences. • Assists the accountant in preparing receipts, invoices, statement of account, and payment follow-ups. • Organizes filing systems by keeping records of materials filed or removed. Ensure security, integrity and confidentiality of data. Find and retrieve information from files in response to requests from authorized users. • Coordinating the detailed content/requirements to be included as part of the tender submission with the relevant team members to make sure that the tender is in line with internal and external guidelines and upload to the client’s e‐sourcing portal as necessary. • Upload documents/drawings in Aconex / Conject in response to the clients’ requirements for review and approval. Checklist preparation to maintain all correspondence and other transmittals from the Clients. • Analyze the purchase orders received and prepare the awarded jobs to be transferred as contracts. Updating workloads based on the Project Manager’s advice. • Contributing to the team by accomplishing tasks as needed; mainly, checking areas and plans using AutoCAD, preparing spreadsheets and comparisons before submitting the projects to Abu Dhabi Municipality (ADM), Dubai Development Authority (DDA), DIFC, and upload data on the portal / bring documents to Dubai Land Department (DLD) for registration.

Active Building Cleaning

Apr 2014 – Apr 2016

Sharjah UAE

Receptionist

• Greeting visitors, handling incoming calls, and maintaining office directories. Providing administrative and clerical support. Maintaining and upkeep of all office supplies. Preparation of letters and documents. Receiving and sorting mail and packages. Managing digital and hard copy filing systems.

Convergys

Oct 2013 – Mar 2014

Philippines

Retention Officer / Account Specialist (TELCO)

• Receive phone calls from existing customers and keep them happy with the company. Communicate with customers, members, and employees to increase loyalty and retain their business or service. Maintain effective conflict resolution and problem‐solving. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Roreianlyn Trading

Jun 2012 – Jun 2013

Philippines

Salesperson

• Greet customers at the store and lead them to desired shelves or aisles by assisting them in locating products. Provide information regarding prices and after sales services and ways in which the latter can be obtained.

SPI GLOBAL

Apr 2011 – Apr 2012

Philippines

Inbound Customer Service Representative / Universal Agent (TELCO)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Help customers’ complaints and questions by acknowledging and resolving them. Responding promptly to their inquiries by providing information about products and services, take orders, and process returns with the use of SharePoint & CRM system. Help the customers to analyze their billing statements.

Rocillyn Romilla

Administrative Officer / Document Controller / HR Assistant

Skills

Languages