Highly talented IT professional with exceptional customer support and project management
skills that exceeds all expectation. Able to analyze complex situations and ensure prompt
resolutions resulting in a measurable increase in productivity. Proactive, energetic and a
master troubleshooter with a sharp focus on developing and implementing process
improvements to drive company growth and technical innovation. Excellent interpersonal and
communication skills, a strong work ethic and the ability to effectively handle pressure without
compromising quality service
