Rogelio Coyotzi, Senior Global Operations Engineer

About

Engineer with 7+ years of global experience in automotive, electrical, and food industries. Skilled in urgent task execution, strategic planning, and customer satisfaction. Proven ability to optimize logistics and supply chain operations, reduce costs, and implement innovative solutions that boost productivity, efficiency, and measurable business outcomes worldwide.

Experience

NSF

Aug 2023 – Mar 2025

South Korea

Senior Global Operations Engineer

• Enhanced operational efficiency and supplier collaboration by improving master data accuracy and resolving over 9,000 issues. Increased supplier satisfaction by 75% through root cause analysis and implementation of long-term solutions, enabling smoother procurement workflows, reduced disruptions, and stronger partnerships across global supply chain operations. • Improved McDonald’s global operational performance by standardizing and cleansing fleet logistics data across regions. This initiative reduced delivery delays by 20% and resolved over 35% of recurring process inefficiencies, resulting in $4.5M USD in annual savings. The project enhanced supply chain sustainability, operational stability, and worldwide collaboration.

Eaton

Mar 2020 – Oct 2022

Mexico

Senior Account Coordinator

• Developed a cloud-based Excel macro solution to streamline customer service processes, including order management, warranties, returns, oversee shipments and logistics management. Reduced process cycle time from 7 minutes to 3 minutes for chat inquiries, significantly enhancing operational efficiency and customer satisfaction across the US. • Spearheaded logistics operations, enhancing fleet partner communication and cutting delivery delays by 40%. Optimized EDI transactions, boosting SLA compliance from 70% to 90% and achieving $8.8M USD in annual cost savings. • Partnered with senior management team to enhance customer experience and optimize call center operations. Increased survey submissions via Salesforce from 9% to 18% by identifying and addressing key customer feedback pain points.

Hitachi Automotive Systems

Feb 2019 – Mar 2020

Mexico

Production Control & Logistics Planner

• Managed inventory and production materials using SAP MM, supporting demand forecasting and MPS scheduling to align with production plans. Increased DOH from 5 to 20 across 18 lines, improved forecast accuracy, reduced stockouts by 40%, and achieved 98% material availability, ensuring stable supply and uninterrupted operations. • Standardized material flow processes aligned with customer demand, improving delivery precision by 35%. Leveraged SAP MM to automate inventory checks and optimize supply timing, increasing line productivity by 20% and reducing material shortages by 40%. • Directed fleet operations and optimized transport logistics, achieving $3.8M USD in annual freight cost savings through strategic contract renegotiations and carrier performance optimization. Improved delivery reliability and reduced transportation delays by 30%, enhancing overall supply chain efficiency.

Federal-Mogul

Jan 2018 – Jan 2019

Mexico

Logistics Engineer

• Optimized container management and logistics operations by refining distribution networks and modeling transportation costs. Implemented safety stock calculations for cold chain logistics, generating $950K USD in annual cost savings and improving supply chain efficiency and reliability. • Created and deployed 1k+ job aids to optimize container handling, streamline parts flow, reduce delivery delays, and enhance logistics coordination across high-volume automotive operations, supporting production continuity and operational efficiency.

Education

Polytechnic University of Tlaxcala

Sep 2014 – May 2018

Industrial Engineering, Logistics and Supply Chain Management

Rogelio Coyotzi

Senior Global Operations Engineer

Skills

Languages