I am an Operation Manager with holistic knowledge in 4PL Management, Transport Management, Project Management, and Warehouse and Inventory Management. With close coordination to our foreign stakeholder
Experience
Ezyhaul Philippines
Oct 2019 – Mar 2021
Manila
Operation Manager
Project Management for the improvement of the realtime track and trace, E-POD and billing of the carrier vs the current system by the client
Process improvement on the existing guidelines for vendor and carrier
from booking to billing base on Philippine set up
Manage the performance of transport vendors and ensure that they
follow the customer’s SOP’s and safety procedures
Train, assign, schedule, coach, counsel and discipline employees in
operations team
Manage carrier performance, especially in case of repeated noncompliance
Training of staffs, vendors and carriers on the Application Usage
Build a highly effective operations team
Communicate job expectations; planning, monitoring, appraising and
reviewing job contributions
Contribute operations information and recommendations to strategic
plans and reviews
Implement production, productivity, quality and customer-service
standards
Manage shipments that have been booked by Ezyhaul’s customers
from pick-up to final delivery
Actively liaise with customers and transport companies in relation to
active shipments; resolve problems with clients or carriers
Troubleshoot shipments that encounter issues (truck breakdown,
rejections, delays, etc.) and actively support mitigation between
Ezyhaul’s customers and transportation vendors
Communicate customer issues with operations team and devise ways
of improving the customer experience, including resolving problems
and complaints
Ensure all shipment related costs are accurate and updated in the
system
Follow-up on POD returns with transport vendors
