romeo usuwa

Am an Avid Learner & Tech Enthusiast, Passionate about Innovation, Seeking Meaningful Connections and Inspiring Conversations. Let's Explore

Message

Intro

Lagos, Nigeria

Lead Designer / Client Support at Bluemicros Limited

Information Technology & Services

Joined July 28, 2023

Skills

Languages

English

Fluent

About

My name is Romeo Usuwa, from Lagos, Nigeria, a city of interest innovation, Am a UX/UI and Tech Support professional, my main focus is on creating seamless and user-friendly experiences for digital products and services. I excel in: Crafting intuitive and visually appealing user interfaces that enhance usability and engagement. Conducting thorough user research to understand user needs, behaviors, and pain points. Developing interactive prototypes to test and iterate design concepts before implementation. Resolving technical issues and providing prompt and efficient technical support to users, ensuring client satisfaction. Effectively communicating with users, developers, and stakeholders to ensure smooth collaboration and successful projects. Staying up-to-date with the latest tools, trends and technological advancements. I'm passionate about creating meaningful interactions between users and technology, and I'm always ready to assist and support to ensure a positive user experience. Let's work together to create exceptional experiences!

Experience

Bluemicros Limited

May 2017 – Present

Lagos, Nigeria

Lead Designer / Client Support

• Collaborated with cross-functional teams to design and implement intuitive user interfaces for web and mobile applications. • Conducted user research, interviews, and usability testing to gain insights into user behavior and preferences. • Provided comprehensive technical support to customers via phone, email, and live chat. • Troubleshot hardware and software issues, guiding users through step-by-step troubleshooting processes.

Bytes |

Mar 2014 – Jul 2017

Lagos, Nigeria

Lead Web UX/UI Designer / Technical Support

• Designed visually appealing and user-friendly interfaces for web and mobile applications. • Conducted user research and usability testing to gather insights and validate design decisions. • Assist in training and technical support. • Resolving technical issues remotely and on-site • Improved user satisfaction and reduced bounce rates.