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RONILO MARTINEZ

Onboarding Engineer

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Intro
Cebu City, Philippines
Onboarding Engineer at FileCloud
Studied at University of San Carlos
Joined April 2, 2025

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Languages

English
-
Fluent
About
Meet Ronilo Martinez Jr, a seasoned professional with a robust background in customer service and a passion for technology. At 40 years old, Ronilo has accumulated a wealth of experience and expertise in the field of computer engineering, particularly in computer networks. Hailing as a graduate from the esteemed University of San Carlos with a Bachelor of Science degree in Computer Engineering, Ronilo embarked on his professional journey in the dynamic world of customer service. Armed with his technical acumen, he began his career in May 2007 as a Technical Support Representative in a Business Process Outsourcing (BPO) company. Ronilo's dedication and proficiency quickly propelled him through the ranks, and he spent nearly six years honing his skills in this role. However, driven by a desire for growth and advancement, he made a strategic move to another company, seeking better opportunities to expand his career horizons. Fast forward to the present, Ronilo stands as a vital asset to FileCloud, where he serves as an Applications Engineer within the Sales team. Over the past two years, he has seamlessly integrated his technical expertise with his passion for customer service, playing a pivotal role in the company's success. In his current role, Ronilo's responsibilities are multifaceted. As an Applications Engineer, he specializes in assisting leads in configuring FileCloud's product offerings, whether as a Software as a Service (SaaS) or an on-premise solution. His comprehensive understanding of the product allows him to provide tailored solutions that meet the unique needs of each client. Moreover, Ronilo extends his support beyond mere setup assistance. He actively engages in administering training sessions for both administrators and end-users, a crucial component of FileCloud's Professional Services offering. Through these training sessions, he ensures that clients maximize the full potential of FileCloud's solutions, empowering them to streamline their operations and achieve optimal results. Outside of his professional endeavors, Ronilo finds fulfillment in his personal life as a devoted husband and father of three lovely children. Balancing his career with family commitments, he embodies the values of dedication, integrity, and perseverance in all aspects of his life. In summary, Ronilo Martinez Jr epitomizes the modern professional—a skilled technologist, a dedicated customer service expert, and a loving family man. With his unwavering commitment to excellence, he continues to make significant contributions to FileCloud and leaves an indelible mark on the industry as a whole.
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Experience
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FileCloud
Jan 2022 – Present
Philippines
Onboarding Engineer
Create Training materials to be used in Admin and End-User training • Assist Account Executives in answering technical questions raised by the customer or lead. • Handles Admin, End-User, Configuration sessions for both internal and external customers. • Look for solutions that can be integrated into FileCloud. Like Cloudian S3 object-storage, DUO, Okta, etc. • Help in updating internal Wiki page for new updates.
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Lexmark Research and Development Corp
May 2016 – Jan 2022
Philippines
Data Collection Infrastructure Administrator
• Manages data collection from the Lexmark Data Collector installed on the customer's server. Makes sure that we are receiving data used for billing and for Consumables (Cartridges, fuser, toners, etc.) • Provides access to different tools to Lexmark users. • Investigate printer problems, why it is not communicating with the Lexmark Data Collector. • Helps customers determine why there is no connection between Lexmark and their network.
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JP Morgan Chase
Dec 2013 – May 2016
Philippines
Fraud Specialist
● Fraud Specialist for Electronic Money Movement and Deposit Review o Review Checks deposited in ATM’s for possible fraud. o Release 3-day hold on Checks deposited. o Review Fraud trends. 2 o Review Electronic Money Movement transactions, such as Online Transfers, Wire Transfers and Chase Quickpay, for possible fraud. ● Claims Specialist o Review Claims filed by the customer, if the said transaction is fraudulent or not. o Provide Credits to customers for the fraudulent transactions that were debited from their account.
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Stream Global Solutions
May 2007 – Sep 2013
Philippines
Technical Support Representative
● Dell Computers Support o Answers call from customer requiring help with troubleshooting their Dell Computer. o Support Hardware and Software troubleshooting. o Process replacement parts or systems for customers. ● Vonage Technical Support o Vonage is a VoIP company that can let users call their relatives overseas using the internet. o Helps customer Troubleshoot their Vonage device/service. o Helps customer setup their Vonage device.
Education
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University of San Carlos
Jun 2001 – Oct 2013
Bachelor of Science in Computer Engineering, Major in Computer Networks