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Ronin Wactor

HR Generalist

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Intro
Charlottesville, United States
Joined May 17, 2025

Skills

Languages

English
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Native or Bilingual
About
Dynamic professional with extensive experience in customer service and a strong passion for transitioning into the field of Cybersecurity. Currently engaged in audio-visual installation within a collegiate environment while actively pursuing opportunities to leverage skills in hardware and software installation, schedule coordination, data entry, Microsoft Office proficiency, and adept data management. Proven ability to swiftly grasp new concepts and adapt to evolving environments.
Experience
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Computer Cave
Jun 2024 – May 2025
Charlottesville, VA
Front of House
Answers inbound calls to increase traffic to the location and bring more awareness about the services provided. ● Performs outbound calls to interested clients to bring them into the location, and to ensure previous customer satisfaction with the services provided. ● Inspects and appraises devices that customers/clients wish to sell, and oversees the successful transfer of funds to the appropriate individual. ● Managed other areas of the store such as inventory tracking, receiving and generating GRN for incoming parts, organization of the front sales floor for product, and organization of parts used for repair. ● Performed solder work on motherboards in order to restore functionality to the device. ● Performed diagnostics and troubleshooting on a wide range of devices in order to identify the primary cause behind a client's immediate issue, alongside making professional recommendations to better bolster the device for future use. ● Leveraged knowledge of operating systems, device functionality, and technical knowledge in order to bring awareness to the client about the issues their device faces so as to provide a professional repair with the client’s approval. ● Managed the store when a supervisor was not available for conflict resolution.
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University of Virginia
Jun 2023 – Jan 2024
Charlottesville VA
Audio/Visual Tech support specialist
Managed The New Innovations application which was used to monitor institutional performance including expiring licenses, certifications, CLER Visits, required personnel data, and institutional agreements. ● Utilized New Innovation to develop and maintain information systems, including its databases, websites, and electronic files. ● Updated the GME website monthly for new policies, referendums, or operating procedures as needed ● Provides support for multimedia and specialized media services such as educational videos, digital messaging, and audio-visual support. ● Troubleshooted IT equipment during initial AV setup for new clients, and performed maintenance and support for customers ● Builds and maintains effective working relationships through email and phone communications. ● Maintains calendars for Board rooms, Simulation Laboratory, and GME auditoriums using Microsoft Office. ● Manages, sets up, and breaks down equipment in the GME Simulation Lab such as butterfly probes (used for ultrasound imaging), iPads, and computers, along with maintaining cleanliness in the space.