Dynamic professional with extensive experience in customer service and a strong passion for
transitioning into the field of Cybersecurity. Currently engaged in audio-visual installation within a
collegiate environment while actively pursuing opportunities to leverage skills in hardware and software
installation, schedule coordination, data entry, Microsoft Office proficiency, and adept data
management. Proven ability to swiftly grasp new concepts and adapt to evolving environments.
Experience
Computer Cave
Jun 2024 – May 2025
Charlottesville, VA
Front of House
Answers inbound calls to increase traffic to the location and bring more awareness about the
services provided.
● Performs outbound calls to interested clients to bring them into the location, and to ensure
previous customer satisfaction with the services provided.
● Inspects and appraises devices that customers/clients wish to sell, and oversees the successful
transfer of funds to the appropriate individual.
● Managed other areas of the store such as inventory tracking, receiving and generating GRN for
incoming parts, organization of the front sales floor for product, and organization of parts used
for repair.
● Performed solder work on motherboards in order to restore functionality to the device.
● Performed diagnostics and troubleshooting on a wide range of devices in order to identify the
primary cause behind a client's immediate issue, alongside making professional
recommendations to better bolster the device for future use.
● Leveraged knowledge of operating systems, device functionality, and technical knowledge in
order to bring awareness to the client about the issues their device faces so as to provide a
professional repair with the client’s approval.
● Managed the store when a supervisor was not available for conflict resolution.
University of Virginia
Jun 2023 – Jan 2024
Charlottesville VA
Audio/Visual Tech support specialist
Managed The New Innovations application which was used to monitor institutional performance
including expiring licenses, certifications, CLER Visits, required personnel data, and institutional
agreements.
● Utilized New Innovation to develop and maintain information systems, including its databases,
websites, and electronic files.
● Updated the GME website monthly for new policies, referendums, or operating procedures as
needed
● Provides support for multimedia and specialized media services such as educational videos,
digital messaging, and audio-visual support.
● Troubleshooted IT equipment during initial AV setup for new clients, and performed
maintenance and support for customers
● Builds and maintains effective working relationships through email and phone communications.
● Maintains calendars for Board rooms, Simulation Laboratory, and GME auditoriums using
Microsoft Office.
● Manages, sets up, and breaks down equipment in the GME Simulation Lab such as butterfly
probes (used for ultrasound imaging), iPads, and computers, along with maintaining cleanliness
in the space.
