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Roselyn Jaca

Social Media Specialist/Email Support/Customer Service

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Intro
Naga City Cebu, Philippines
Studied Sciences at University of San Jose Recoletos
Outsourcing/Offshoring
Joined November 15, 2022

Skills

About
Call me Roselyn, I had quite a few experiences working in customer service back-office support. Where I acquire some skills that I can use with your business such as communication skills, determination, being team player and solution to your workload. I have been working in the BPO industry for almost 4 years. And I already handled different types of accounts with both voice and none voice. Inbound and outbound calls My Expertise was Email Support, Chat Support, Data Entry, Customer Service Representative and Hotel Reservation Support, Digital Sales and Marketing I am literate as well when it comes of using some tools for work like Zendesk, Salesforce, CRM's, MS Word, Excel, Spreadsheet, Google Sheet, Shopify, Gmail, Skype, Google, Instagram Zoom, Facebook and MS Themes and Etc. Total years of work experience: * Email and Chat Supporr Representative * Customer Service Representative * Customer Care Ambassador * Data Entry * Digital Sales and Marketing * Graphic Design
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Education
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University of San Jose Recoletos
Apr 2006 – Apr 2010
Nursing, Sciences