RoseMary Gresiak

Looking to start a new career in HR

Message

Intro

State College, United States

Studied Human Resource Management at Capella University

Studied Business Administration at Capella University

Joined July 30, 2020

Skills

Languages

English

Native or Bilingual

About

My name is RoseMary Gresiak and I'm hoping to make connections with other students and companies that might be useful sometime down the road. Around trying to work full-time and manage some personal issues, it took me YEARS to complete my Bachelor's degree. I had no idea what I was interested in until I was almost done: Human Resources. Once I realized it, I focused as many of my remaining classes on HR related topics. I then graduated with the hope of being able to change my career, but then everything around the world changed with covid. While things have been chaos, I made the decision to go back to school to go for a Master's, this time in Human Resources Management. There are many reasons why this is a topic of interest for me, but ultimately it's about strengthening and supporting the environment and employees of a company to allow everyone (including the company) to truly succeed. In my previous positions, I have learned quite a bit that can be translated to any position I take on. As a Front Desk Agent, and then a Front Desk Supervisor, at the hotel, I worked as part of a team with many departments. Beyond the employees at the front desk, I also worked with the housekeeping department to help establish best practices and strengthen the communication between departments so that the duties of both teams during the day went smoothly and so our guests experienced a fantastic stay. I also worked with our sales department to help provide leads for new business, and to help coordinate group reservations with our reservation system. Having worked in a hotel, no single day is the same and one must be flexible and adaptable in order to provide guest satisfaction while completing other necessary work. No matter what “plans” I have for the work day, or what list of tasks I need to complete, I always had to make changes and adapt to anything new that came up or other priorities that needed attention. Staying organized and keeping lists is how I learned to best manage my time to ensure that every day was a success.

Experience

Shaner Hotel Group (Fairfield Inn & Suites)

Jun 2011 – Mar 2020

State College, PA

Front Desk Agent/Supervisor

-Manage, document, and respond to all guest complaints, requests, and problems ensuring guest satisfaction while following all policies and best practices -Follow all policies and procedures for all areas of operation -Supervise, lead, and train front desk employees to ensure best practices and quality standards are met -Occasionally assist with reviewing resumes and applications for new hires -Collect and settle payments via direct bill, cash, check, and credit card; balance cash drawer -Communicate and work effectively with multiple teams -Handle guest reservations, answer phones, and other common administrative duties

Shaner Hotel Group

Jun 2016 – Aug 2017

State College, PA

Temporary Administrative Assistant

-Work as Administrative Assistant in the corporate office on the opposite days of working at the Fairfield Inn & Suites -Coordinate expense reports and travel arrangements -Track and process invoices -Track warranties and contracts -Review and send orders for the corporate employee store; keep inventory up-to-date -Communicate effectively with external customers, vendors, and hotel managers

Education

Capella University

Master's of Science, Human Resource Management

Capella University

– Mar 2020

Bachelor's of Science, Business Administration