My name is Roshan Shrestha, and I am a U.S. citizen with a background in software development and customer-focused roles. While I’ve worked extensively in technical environments, I truly enjoy roles where I get to communicate with people, solve problems, and ensure smooth experiences—especially through live chat or digital support.
Work Interests:
I'm currently looking for a remote position where I can contribute to customer service, live chat support, or virtual assistance. I'm particularly interested in roles where I can:
Interact with clients through chat/email professionally
Solve inquiries clearly and efficiently
Work independently and manage my own time
Join a team that values clear communication and accountability
Strong Sides / Strengths:
Excellent written communication: I express myself clearly and professionally in chat settings.
Tech-savvy: Comfortable using CRM systems like Zendesk, Freshdesk, and chat tools.
Quick learner: I adapt fast to new systems, workflows, and team cultures.
Detail-oriented & dependable: I work with precision and consistently meet deadlines.
Remote-ready: I have a dedicated workspace, fast internet, and a focused work ethic.
Experience
Tata Consultancy Services
Jul 2020 – Jun 2022
Remote ( Chicago, Illinoise)
Application Support Analyst
• Prepare and submit ServiceNow ticket for customers complains, ensuring accurate and timely documentation.
• Communicate with clients (Application Users) and application development teams to resolve the issue and update the documentation discrepancies if any.
• Resolve day-to-day production issue via service now ticket by providing workarounds and provide defect fixes
• Coordinated with different team to deploy the workaround script for quick fix or ad-hoc requests
• Utilize Microsoft Excel and other software tools to generate reports and manage records.
• Support the application on weekend and holiday operations as required by account.
• Debug and analysis .NET Application and SQL to identify the root cause and fix them efficiently
• Provided technical support for users of the software system
• Provide data to business on demand by creating T-SQL scripts for generating reports in Microsoft excel
• Verify data and maintained data accuracy through SQL script.
