Roshel James

Customer service representative

Message

Intro

Jamaica

Fashion Consultant at Connempathy

Studied General Study at Jose' Marti Technical High School

Joined November 8, 2023

Skills

Languages

English

Native or Bilingual

About

Hello,I am Roshel James, and I prefer to be called Sanoya due to the frequent mispronunciation of my name. I am a dedicated professional with a passion for creating delightful experiences. I'm a Customer Engagement Specialist and Appointment Setter with over three years of experience. I excelled in managing high-volume customer inquiries, exceeding performance targets, and developing positive customer relationships. I also specialize in retaining customers through effective problem-solving and modification of orders. My work interest lies in combining my customer service expertise with several other skills, as demonstrated in my background. I have a proven track record of meeting or surpassing performance targets and ensuring customer satisfaction. Additionally, I am adept at scheduling and coordinating appointments, showcasing strong organizational abilities. Beyond work, I am a cat lover who actively contributes to the community by feeding stray cats. My diverse interests include being an avid watcher of Korean and Chinese dramas, finding joy in dancing to my favorite K-pop group, and indulging in variety shows. These aspects of my personality enhance my creativity, adaptability, and ability to work well within dynamic environments. Thank you for considering my application. I am excited about the prospect of bringing my skills and enthusiasm to your team.

Experience

Connempathy

Aug 2023 – Present

Fashion Consultant

STARTEK INC

Jun 2021 – Jul 2023

Engagement Specialist

Education

Jose' Marti Technical High School

Sep 2018 – Jul 2020

General Study