Roshel James

Experienced Customer Service Professional

Message

Intro

Kingston, Jamaica

Customer Support Representative at Lexical Call Center

Studied General Study at Jose Marti High School

Joined February 22, 2024

Skills

Languages

English

Native or Bilingual

About

Hello, I’m Roshel James, a dedicated and customer-focused professional with over three years of proven expertise in customer service, sales, and appointment setting. If you’re looking for a versatile specialist who combines a vibrant personality with a results-driven approach, you’ve found the right person. 🔑 Key Skills: Effective Communication: I excel in clear, empathetic communication, building strong relationships with customers and ensuring their needs are met. Creative Problem Solving: I thrive on finding innovative solutions that not only resolve issues but also enhance customer satisfaction and loyalty. Sales Excellence: With a track record of consistently exceeding sales targets, I’ve earned recognition for delivering exceptional results and creating positive customer experiences. 🛎️ Services I Offer: As a versatile professional, I specialize in delivering top-tier customer experiences. Whether it’s handling inquiries, processing refunds, or coordinating appointments, I ensure every interaction is seamless and leaves a lasting impression. 📈 Experience: In my previous role at Startek Jamaica, I managed high-volume customer inquiries with efficiency and professionalism, consistently meeting and exceeding performance targets. I also served as an appointment setter, where I streamlined processes to boost client engagement and satisfaction. 🌐 Why Choose Me? I understand the profound impact every customer interaction has on your brand’s reputation. That’s why I bring a proactive mindset, quick responsiveness, and a genuine commitment to resolving concerns and exceeding expectations. My goal is to not only meet your standards but to elevate them. Let’s work together to enhance your customer service experience and drive your business forward. Reach out today to discuss how I can contribute to your team’s success!

Experience

Lexical Call Center

Jul 2023 – Present

Customer Support Representative

• Conducted outbound calls to online casino customers to encourage account activity and prevent cancellations. • Answered customer inquiries via chats and emails, resolving issues efficiently and professionally. • Executed retention strategies by offering free spins and promotions to re-engage dormant users. • Assisted customers with account cash-outs, ensuring smooth and seamless transactions.

Startek

Jun 2021 – Jul 2023

Jamaica

Customer Engagement Specialist

• Managed high volumes of customer inquiries while consistently meeting or exceeding performance targets. • Made 40–60 calls daily, increasing to 100 during busy periods, and coordinated 2–6 appointments per day. • Built positive customer relationships, enhancing satisfaction and engagement. • Played a key role in meeting sales quotas and maintaining high-quality scores through effective communication and rapport building.

Education

Jose Marti High School

Sep 2018 – Jul 2020

High School Diploma, General Study