Ross Vercoe

Problem Solving Specialist

Message

Intro

Poland

Studied Business Administration at Heriot-Watt University

Studied International Studies at The Open University

Joined May 31, 2024

Skills

Languages

English

Native or Bilingual

About

My extensive expertise in client relations, technical support, and project management lets me create efficient solutions that enhance customer satisfaction. I'm proven in resolving complex technical issues and fostering positive client interactions through clear cross-departmental communication. I take ownership of problems and resolve them efficiently and effectively, ensuring high levels of customer satisfaction and seamless operational processes.

Experience

Surfer

Nov 2021 – May 2024

Support Specialist -> Marketing Specialist

Support Specialist • Resolved complex technical issues for clients, maintaining consistently high customer satisfaction ratings and strengthening client relationships. • Contributed to & assisted in the management of support documentation.Primarily responsible for the management & optimisation of the affiliate program, fostering relationships with over 4,000 affiliate marketers to drive revenue and brand visibility. Marketing Specialist • Acted as a liaison between the affiliate program and broader marketing and product teams, ensuring alignment on promotions. • Hosted weekly webinars featuring live product demonstrations and Q&A sessions, showcasing the SaaS SEO products.

iTutor

Oct 2018 – Nov 2021

Remote

Senior Consultant

Designed and executed comprehensive curriculums for adults and children. Utilised cutting-edge tech to provide an engaging learning environment.

Education

Heriot-Watt University

Aug 2019 – Present

Master's, Business Administration

The Open University

Jan 2016 – Jun 2019

Bachelor's, International Studies