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Ross Vercoe

Problem Solving Specialist

Studied Business Administration at Heriot-Watt University
Studied International Studies at The Open University
Joined May 31, 2024



Native or Bilingual
My extensive expertise in client relations, technical support, and project management lets me create efficient solutions that enhance customer satisfaction. I'm proven in resolving complex technical issues and fostering positive client interactions through clear cross-departmental communication. I take ownership of problems and resolve them efficiently and effectively, ensuring high levels of customer satisfaction and seamless operational processes.
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Nov 2021 – May 2024
Support Specialist -> Marketing Specialist
Support Specialist • Resolved complex technical issues for clients, maintaining consistently high customer satisfaction ratings and strengthening client relationships. • Contributed to & assisted in the management of support documentation.Primarily responsible for the management & optimisation of the affiliate program, fostering relationships with over 4,000 affiliate marketers to drive revenue and brand visibility. Marketing Specialist • Acted as a liaison between the affiliate program and broader marketing and product teams, ensuring alignment on promotions. • Hosted weekly webinars featuring live product demonstrations and Q&A sessions, showcasing the SaaS SEO products.
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Oct 2018 – Nov 2021
Senior Consultant
Designed and executed comprehensive curriculums for adults and children. Utilised cutting-edge tech to provide an engaging learning environment.
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Heriot-Watt University
Aug 2019 – Present
Master's, Business Administration
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The Open University
Jan 2016 – Jun 2019
Bachelor's, International Studies