Rotaru Ionut

Experience

Phoenix Entertainment

Nov 2017 – Jun 2018

Bucharest, Romania

Assistant

Phoenix Entertainment was organizing concerts and festivals mostly in Romania but also in other parts of Europe. Some of my responsibilities: - Creating or managing some of the wordpress websites for recurring or new events - Making promotional videos for events as wells as most of the artwork - Handling most of the emails with subcontractors/affiliates - Occasionally in charge of teams of volunteers - Working with the Ticket Application from Eventim - Occasionally basic accountancy - In charge with the security at our events (talking with the Chief of the Security Team or with the Police Higher-ups assigned to the event) - Learning and helping with logistics - Social Media Marketing assistant

vidaXL

Sep 2016 – Jul 2017

Bucharest, Romania

Customer Support UK/US/AU

- Providing our customers with support over the phone and email - Verifying pending orders - Verifying replacement orders - Verifying return orders - Finding the best solutions for the company and for the client in case there was a problem with the order (full return with full replacement/full refund, partial return with partial replacement/refund, partial refund, no return with full replacement/refund, etc..) - Maintaining contact with the other departments in order to find solutions for unusual problems

Gameloft

Oct 2014 – Mar 2015

Bucharest, Romania

QA Tester

- Finding errors(bugs) in games trough different methods - Reproducing the steps a few times to see the rate of the error occurrence - Writing the errors into the database with every step we had to take in order for them to occur and also with pictures or videos attached

O.N.G. Mare Nostrum

Apr 2012 – Aug 2013

Constanta, Romania

Volunteer

It was an interesting experience, with them I also had the first experience as a Team Leader when we had a collaboration campaign with another NGO. There were good times and also sad times as sometimes we had to respond to calls and go identify dead dolphins, measure them, put them in bags and transport them to be incinerated.

Harlequin

Jul 2010 – Apr 2012

Constanta, Romania

Waiter and Barman

It was an interesting experience, hard work(and a lot of over hours) also had the chance to train my English with foreign customers.

Education

Romanian-American University, Bucharest

Jan 2013 – Jan 2017

Bachelor's degree, Computer Science for Business Management

Skills

Languages