Roua Hammami

Remote Customer Service Specialist | Problem Solver | Empathetic Communicator | Ready to Support, Anywhere Anytime

Message

Intro

Tunisia

Studied Management at IHEC Carthage

Joined July 25, 2025

Skills

Languages

English

Fluent

French

Fluent

Arabic

Native or Bilingual

Italian

Intermediate

About

Experienced and adaptable professional with a strong background in client-focused roles, both in-person and remotely. I bring excellent communication skills, patience, and a problem-solving mindset to every interaction. Throughout my experience, I’ve learned how to understand customer needs, manage time effectively, and remain calm under pressure. I’m confident using digital tools, quick to learn new systems, and committed to delivering high-quality service. With a proven ability to work independently and as part of a team, I’m ready to contribute to a remote customer service environment with professionalism and empathy.

Experience

Fiverr

Jun 2019 – Mar 2025

Data Entry Specialist

Entered and updated data with high accuracy in company databases and spreadsheets. Managed large volumes of information while maintaining attention to detail and meeting deadlines. Assisted teams by organizing data for reports and analysis. Developed strong typing speed and familiarity with data management software

Online Store

Jan 2024 – Jan 2025

Social Media Moderator

Answered customer questions through Facebook, Instagram, and WhatsApp. Helped solve order issues and tracked delivery updates. Maintained a positive brand voice and resolved complaints calmly.

Tech Startup

Jan 2023 – Jan 2024

Customer Support Intern

Provided support via email and live chat using Zendesk. Logged issues and escalated technical problems to the relevant department. Gained experience in CRM tools and remote communication best practices.

Beauty

Jan 2022 – Jul 2023

Tunisia

Sales Assistant

Assisted customers with product selection and provided personalized recommendations. Handled complaints with professionalism and ensured client satisfaction. Managed inventory and organized displays to improve customer experience.

Fiverr

Jan 2019 – Jan 2023

Remote Virtual Assistant

Responded to client emails and inquiries in a timely manner. Scheduled meetings, managed calendars, and performed data entry tasks. Used tools like Google Workspace and Zoom to support daily operations.

Education

IHEC Carthage

Sep 2021 – Sep 2024

Bachelor’s Degree , Management