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Roxane Cruz

Administrative Assistant

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Intro
Quezon City, Philippines
Joined April 2, 2025

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English
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About
I am a detail-oriented professional with experience in administrative support, customer service, and project coordination. My strong organizational skills, multitasking abilities, and leadership experience enable me to manage tasks efficiently and support business operations effectively. With regards of work interests, I enjoy roles that involve organization, scheduling, and customer interaction. I thrive in structured environments where I can improve workflows and contribute to team success. I am eager to bring my skills and experience to your team as an Administrative Assistant
Experience
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Teleperformance Philippines
Sep 2021 – Mar 2023
Pasig City, Philippines
Frontline Supervisor
oversee a team of customer service agents, ensuring high-quality service and smooth operations for clients in the travel industry. Your role involves managing daily operations, monitoring performance, and providing coaching and support to team members. With a focus on enhancing the customer experience, you’ll help resolve complex issues, ensure compliance with client policies, and drive team performance to meet service level agreements (SLAs) and client expectations.
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Sitel
Jul 2020 – Jul 2021
Ortigas, Philippines
Customer Service Professional
Responsible for delivering outstanding support to customers by addressing their inquiries, resolving issues, and assisting with orders. Your role involves providing accurate product information, processing transactions, and ensuring a seamless shopping experience across various channels. With a customer-centric approach, you’ll work to build trust and enhance customer satisfaction.
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Oraclesee Incorporated
Jan 2018 – Mar 2020
Makati City, Philippines
Senior Data Analyst
Online Gaming industry, you will play a crucial role in analyzing player behavior, game performance, and monetization trends to drive data-informed decisions and optimize the gaming experience. Working closely with product managers, game designers, and marketing teams, you’ll use advanced analytics and data visualization techniques to provide actionable insights that enhance player engagement, improve retention, and support revenue growth.
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Oraclesee Incorporated
May 2015 – Jan 2018
Makati City, Philippines
English Customer Support
Online Gaming platform, you will be the primary point of contact for players, helping resolve their inquiries and issues to ensure a positive gaming experience. Your responsibilities include addressing player questions, troubleshooting technical issues, and providing guidance on gameplay, account management, and payment concerns. Through friendly, efficient, and empathetic service, you’ll enhance player satisfaction and contribute to the success of the gaming community.
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Innovative Enterprises (My Evergreen Light)
Dec 2013 – Sep 2014
Quezon City, Philippines
Project/Sales Coordinator
Responsible for managing and supporting the planning, execution, and delivery of lighting projects. Working closely with project managers, designers, contractors, and clients, you’ll ensure that all project components, from procurement to installation, are handled smoothly, on time, and within budget. Your role will involve coordinating resources, tracking progress, and maintaining clear communication across all stakeholders to ensure project success.
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