Im a customer service representative with 3 years experience working with quite a broad and variety audience in one of the most busiest borders. I possess good communication, problem solving, quick strategic thinking and decision making skills acquired through dealing with different clients. Im very much open to learning and growth as i progress in my career and greatly interested in environments that provide such.
Experience
First Capital Bank Limited
Dec 2023 – Mar 2025
Zimbabwe
Data entry clerk
Managed administrative tasks related to maintenance, leases, rental payments, and utility bills, ensured all records were
accurately maintained.
Coordinated procurement processes, including vendor selection, purchase order management, and inventory control,
to ensure timely acquisition of necessary supplies.
Prepared and processed invoices, purchase orders, and payment records to ensure financial accuracy.
Communicated with vendors and contractors to resolve any discrepancies in billing or services rendered.
Assisted in the preparation of reports and presentations for management review.
Zimborders
Oct 2021 – Feb 2023
Zimbabwe
Customer service agent
Assisted customers with border procedures, ensuring compliance with regulatory requirements and providing
guidance on necessary documentation.
Facilitated the tolling process using a modernized IT system, enhancing operational efficiency and reducing wait
times.
Addressed customer inquiries and resolved issues promptly to ensure a positive experience, often liaising with
multiple stakeholders.
Monitored and reported on daily border activities, identifying areas for improvement and recommending solutions.
Conducted training sessions for new employees on customer service protocols and border procedures
