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Rui Araujo

Customer Service Expert, Accurate translation English-Spanish as they're my native languages

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Intro
Guatemala, Guatemala
Game Tester Lv5 at Gametester.gg
Studied Google Ads and Google Analytics at National Business School
Joined May 9, 2022

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
French
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Basic
About
Currently studying Data Science, German, French, and Norwegian. Profficient with analysis and optimisation of tasks and getting things done
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Experience
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Gametester.gg
Jul 2018 – Present
Game Tester Lv5
Test any incoming game that requires testing depending on client needs (features, map, chatroom, performance, visuals, etc)
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LastPass
Jun 2020 – May 2022
Guatemala
Tech Support
- Support with technical issues regarding Active Directories, SSO/ Federated login and medium software troubleshooting with Enterprise users - basic cyber security troubleshooting and review
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Ozeol International
May 2018 – Dec 2018
Guatemala
Back Office Lead
- Review and manage purchase orders and quotes - Review client portfolio and correct as needed
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24-7 Intouch
Jun 2017 – May 2018
Guatemala
Back Office Agent
Client: Lyft - Provide assistance to users with profile updates, bonuses/ promotions requirements and general assistance with the platform.
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TELUS International
Jun 2015 – Mar 2017
Guatemala
Customer Service Representative/Back Office Agent
client: NCSOFT (ArenaNet) - Reply emails regarding information, walk-through and technical assistance with the games Guild Wars and Guild Wars 2 including expansions. - Also formed part of in-game/accounts security unit in which player's behaviour were reviewed and accounts were reviewed for potential fraudulent or hacked accounts. client: Fitbit - Reply to customers via email and/or chat regarding inquiries about the Fitbit's platform or technical issues with their devices
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Allied Global & Contact Centers BPO
Feb 2013 – Mar 2014
Guatemala
Customer Service Representative
Client: Tracfone Support customers with their phone services through inbound calls as well as technical support with phone and network issues
Education
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National Business School
– Jul 2019
Certification, Google Ads and Google Analytics
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