As a customer support agent with 3 years of experience, I have developed strong customer service skills. Be it handling customer complaints or providing solutions to their problems, I am always willing to go the extra mile. My previous role as a technical and customer service support has also given me the organizational skills and experience necessary to excel in this role.
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Experience
Connempathy
Oct 2022 – Present
Mexico
Customer Support
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
• Responded to customer requests tor products, services and company information.
• Offered advice and assistance to customers, paving attention to special needs or wants.
• Recorded account information to open new customer accounts.
• Recorded actions taken. Issues resolved and Type Information to effectively manage
customer accounts.
