Ruth Engreso, Virtual Assistant | Social Media Management| Customer Service Specialist | Data Entry | Research

About

I am a mom of three who's highly motivated, reliable, trustworthy, and has an excellent talent for multitasking. I have worked as a Customer Service Specialist for almost 4 years in a BPO company via Phone and live chat. Due to this pandemic, I decide to switch my career to freelancing wherein I will be able to share my skills while working at home. So I took formal training and I was able to enhance my skills in General Virtual Assistance tasks, Social Media Marketing, SEO, Email Management, and Simple Website Creation.

Experience

IBEX Global Philippines

May 2019 – Jun 2020

Davao City, Davao Del Sur , Philippines 8000

Customer Service Specialist

Handling incoming calls for product and service questions; suggesting other products and services. Process orders for cable, internet, home phone, and mobile phones. Discuss billing issues and create disputes if necessary. Use different Search Engines for basic troubleshooting. Doing an outbound call for follow-ups.

IQOR Phils.

Oct 2017 – Apr 2019

Clark Pampanga, Philippines 8000

SR. Customer Service

Assisting 2 customers simultaneously via chat. Maintain customer accounts by recording information. Resolve product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Sometimes we swivel to voice when there is a high volume of calls coming in.

Teleperformance Phils.

Nov 2016 – Sep 2017

Davao City, Davao Del Sur , Philippines 8000

Customer Service Representative

HIPAA Certified. Answering calls and responding to customers' complaints. Accessing customer accounts and provide detailed information about policies. Process Claims and Appeals for the provider. Set up an appointment for the patient.

Education

Arellano University

Jun 2006 – Nov 2008

Bachelor of Science in Nursing, Health Services

Ruth Engreso

Virtual Assistant | Social Media Management| Customer Service Specialist | Data Entry | Research

Skills

Languages