ruth njeri, Customer Service Agent

About

Dedicated and personable Customer Service Professional with 5 years of experience delivering exceptional support in fast-paced environments. Proven ability to handle high volumes of customer interactions with professionalism and empathy. Skilled in conflict resolution, communication, and maintaining customer satisfaction. Adept at using CRM systems, handling inquiries via phone, email, and chat, and providing timely solutions to ensure customer loyalty. Committed to continuous improvement and creating positive customer experiences that align with business goals.

Experience

316 Entertainment Company

Feb 2019 – Present

Kenya

Event Manager & Stage Coordinator (Part-Time)

• Led planning and execution of high-profile events, including as on-stage MC. • Managed social media pages and created online buzz for events.

Aventus

Jan 2022 – Dec 2024

Remote

Customer Service (Remote)

• Handled 80+ daily inbound/outbound calls, providing timely support and resolution. • Logged interactions and managed customer records in CRM software. • Collaborated with internal teams to resolve service-related escalations.

CCI Kenya (Call center)

Jan 2021 – Nov 2022

Kenya

Customer Service Representative

• Booked and cancelled flights while adhering to airline protocols and customer needs. • Conducted follow-ups and updated customer databases accurately. • Provided emergency support to stranded passengers with urgency and empathy.

Flame Tree Africa

Jan 2019 – Nov 2021

Kenya

Customer service Executive and Social Media Manager

• Managed phone and in-person customer queries at the reception and order counter. • Oversaw accurate order processing and internal coordination for delivery efficiency. Social Media Manager (Promoted Role) Flame Tree Holdings | 2020 – 2021 • Increased social media engagement by 30% through timely, creative campaigns. • Responded to DMs, comments, and reviews to maintain positive online reputation. • Used content design tools to craft holiday and promotional visuals.

Sanlam Insurance

Apr 2018 – Oct 2019

Kenya

Financial Services Consultant

• Promoted tailored insurance solutions and increased client base by 20%. • Delivered excellent post-sale service and onboarded new agents.

Kenchic Production

Mar 2017 – Dec 2018

Kenya

Customer Service Clerk

• Received orders and coordinated dispatch schedules with drivers. • Provided phone and in-person customer support on product and delivery queries.

Education

University Of Nairobi

Jan 2023 – Apr 2025

International Relations, International studies

ruth njeri

Customer Service Agent

Skills

Languages