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Ruth Shoko

Accounts Receivables and Customer Care Specialist

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Intro
Lublin, Poland
Telecommunications
Joined October 5, 2022

Skills

Languages

English
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Fluent
About
I am an accountant with more than five years of working experience in Corporate Finance mainly Accounts Receivables Management and Taxation. I worked closely with both corporates and individual customers online as well as face to face. My interest is mainly in Accounts Receivables Management and Customer Service jobs. I have worked effectively with a team of 12 collections officers and achieved a very high customer satisfaction rate. My job involved following up on debts, issuing invoices, reporting, and attending to customer queries. I have about 6 months of working experience in taxation and my job involved compiling and submission of tax returns. I also assisted with processing payments due in line with both the company and tax regulatory policies.
Experience
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Netone Cellular (Pvt) Ltd
Mar 2020 – Dec 2020
HARARE, ZIMBABWE
Accountant Taxation
Compiled and submitted tax returns due Processed payments due Compiled monthly reports and reports for audit purposes
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Netone Cellular (Pvt) Ltd, Harare, Zimbabwe
Jan 2017 – Feb 2020
HARARE, ZIMBABWE
Credit Control Supervisor
Vetting new clients and creating customer accounts in the Converged Billing System(CBS). Worked closely with 12 Collections Officers directly under my supervision. Followed up on payments and ensured that they are correctly receipted. Attended to customer queries and ensured that the customers received the best service. Raised the required reports according to the company procedure. Held meetings with high-value customers to maintain good customer relations. Raising awareness among my clients for any new services or products introduced by the company
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Netone Cellular (Pvt) Ltd
Aug 2010 – Dec 2016
HARARE, ZIMBABWE
Collections Officer
Collected payments due Sent reminders by phone, email, or SMS Attended to billing and other related customer queries
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