Ruth Annah Calang, Customer Service Representative

About

I worked in the BPO or call center industry for 9 years. I experienced being a Customer Service Representative for 7 years (as a Travel Specialist, Book Sales Customer Service Support in a Publishing Company, Technical Support for an Accounting Software company), and Account Job Interviewer.

Experience

Convergys Inc.

Jan 2016 – Dec 2016

Cebu City

Account Hiring Interviewer

- Interviewed applicants to filter if they are the right fit for the account - Provided thorough evaluation to each applicant - Tested different skills of each applicant like communication, numerical, analytical and logic - Provided intensive reports for each of the applicants explaining why he was hired or not - Provided recommendations to the training team regarding the strengths and weaknesses of each hires - Met the necessary number of hires needed in the account.

Convergys Inc.,

Sep 2013 – Dec 2015

Cebu City

Payroll Specialist/Technical Support Representative

- Helped business owners and accountants handle their books especially with payroll - Resolved issue related to the accounting software - Helped customers in creating their quarterly and annual tax report

Xlibris Authorsolutions Inc

Jan 2011 – Apr 2013

Cebu City

Books Sales Customer Service / Post Publication Specialist

- Handled issues that occurs post-publication of the books - Contacted the printer companies to ensure that the books were properly printed out - Created reports relating to sales of books - Assisted authors with their book sales concerns

Aegis PeopleSupport

Feb 2007 – Aug 2010

Cebu City

Senior Travel Specialist/ Senior Customer Service Representative

- Provided help to customers regarding their travel needs - Worked with airlines, hotels, and car rental companies to address customer's concern - Assisted customers in booking flights and hotel

Education

Mindanao State University

Jun 2001 – Apr 2006

BS in Business Management, Business

Ruth Annah Calang

Customer Service Representative

Skills

Languages