I'm a hybrid of 12 years of customer service and retail sales, with 5 years of private security and risk management.
Experience
Allied Universal Security Services
Mar 2023 – Jan 2025
Southfield, MI
Site Security Supervisor
Assisted in overseeing afternoon security operations, ensuring that access control, incident response, and surveillance were carried out smoothly. Worked closely with a team of security professionals, providing guidance and support to ensure operational efficiency and compliance with client policies. Helped manage scheduling to ensure the site was properly staffed and operations ran without interruptions. Took responsibility for monthly safety and security inspections, while also auditing various operations to ensure compliance with company and client standards. Ensured the accuracy of weekly billing by carefully reviewing records to confirm correct charges.
Partnered with the primary supervisor to address client concerns and maintain alignment between security operations and organizational goals. Reviewed incident reports and daily activity logs, identifying potential risks and trends to improve site safety. Responded to emergencies, providing immediate First Aid and CPR when necessary, until medical professionals arrive. Also occasionally working alongside local fire and law enforcement agencies to address security issues effectively.
Allied Universal Security Services
Jan 2023 – Mar 2024
Southfield, MI
Security Professional Level 1
Ensured the safety and security of the site by staying vigilant, monitoring for suspicious activity, and managing access to restricted areas. Regularly verified credentials to ensure only authorized personnel entered secure zones. Acted as a key point of contact between security operations and client management, helping to maintain clear communication and address any concerns. Conducted monthly safety inspections to spot potential hazards and ensure a secure, compliant environment for everyone on-site.
Responded promptly to medical emergencies as a certified First Aid and CPR provider, offering immediate care when needed. Kept detailed records of daily activities and incidents, while using computer systems to track vehicle entry and exit times.
Collaborated with local law enforcement to support investigations and apprehensions, while staying calm and de-escalating any situations that could pose a risk to client assets or personnel.
Meijer
Nov 2010 – Aug 2023
Taylor, MI
Mult-Role Team Member
Seasonal Team Member / Lead Seasonal Team Member – Maintained stock levels, executed store planograms, handled cash transactions, and provided top-tier customer service. Trained employees in powered industrial truck operations and ensured adherence to safety protocols.
Electronics / Photo Team Member – Operated and maintained large-format printers, performed software troubleshooting, and produced high-quality custom photo products, including canvas prints, books, and calendars. Conducted product quality inspections, enforced copyright/privacy laws, and leveraged sales tactics to increase revenue.
Curbside Service Coordinator – Managed order fulfillment, monitored service efficiency, and provided prompt customer support. Worked directly with corporate executives to identify and resolve system inefficiencies. Assisted in order shopping during peak demand to maintain service excellence.
DSD Receiving / Salvage Clerk – Acted as the primary liaison between vendors and store operations, ensuring accurate record-keeping and compliance with safety and loss prevention protocols. Conducted audits, maintained 13 months of organized documentation, and processed recalls, clearance notices, and salvage assessments. Worked with Vendor Receiving, Shipment Receiving, NEXT, and Receiver Scan systems to log and track incoming and outgoing shipments. Operated and trained employees on HiLo equipment, handled hazardous material disposal, and coordinated logistics with corporate distribution centers.
T.N.G / SAS
Mar 2020 – Oct 2021
Merchandiser
Assigned various tasks involving retail merchandising projects via web-based scheduling assignment that included changing planogram, stocking out new products, building displays and communicating with various local store leadership about upcoming promotions and changes coming to products or services.
Teachout Security Solutions
Feb 2016 – Sep 2019
Flint, MI
Security Officer Level 1
Duties included observing and reporting any suspicious activity on premises, be onsite first responder for medical emergencies with first aid certification, handle cash transportation for site personnel, detailed reports of daily activity logs, operate computers to track inbound and outbound vehicles entry and exit times, assist local law enforcement with any investigations or apprehensions. Defuse and de-escalate any potential risk to the client’s assets or personnel.