Academic background and applicable experience in business operations, project planning, and problem solving. Familiar with working in a fast-paced environment of a rapidly growing company. Insatiable learner who enjoys building my professional skill set by mastering tasks and seeking out opportunities for growth.
Experience
Lovesac
Oct 2016 – May 2024
Stamford, CT
Touchpoint Operations Specialist
Managed a small team to resolve incident reports and questions opened by retail locations regarding operations
Coached and developed coordinator associates
Evaluated and prioritized issues and pain points that required attention and solutions
Proposed, drafted, and spearheaded new policies and procedures to drive revenue in stores
Led weekly planning meetings to monitor progress of cross-functional partners on new location projects across entire company
Successfully oversaw the opening of over 100 new retail locations from time of lease execution to opening for business all under budget
Managed week-of setup and launch of new retail locations both in person and remotely
Coordinated and booked travel for onsite support including flights, hotels, and cars
Worked with internal and external partners to streamline processes to improve efficiency in openings
Hosted training sessions with field associates on proper opening process
Created opening playbook and supporting documents to ensure smooth setup process
Collaborated on process for opening three new retail location types (shop-in-shops, mobile units, and kiosks)
Managed new user setup on vendor accounts for all new locations
Procured product and supplies to outfit new store openings
