Sabriana Antenor, Customer Service & Support Specialist

About

With over six years of dedicated experience as a customer service specialist, I have honed my skills in providing exceptional support and ensuring customer satisfaction. My commitment to resolving issues, addressing inquiries, and fostering positive interactions has been the cornerstone of my professional journey. I take pride in my ability to empathize with customers, communicate effectively, and contribute to building lasting relationships. This extensive background equips me with a deep understanding of customer needs and a proven track record of delivering high-quality service.

Experience

South Miami Sports Medicine

Mar 2023 – Present

Miami, Florida

Therapy Aide

Prepare patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patients. Prepare and administer modalities for patient treatment as outlined by the therapist, and according to clinic standard of treatment. Educate patients by demonstrating proper use of equipment and exercise routines. Verbally report significant information or changes in a patient’s condition to the appropriate therapist immediately Maintains safe and clean working environments, while adhering to procedures, rules, and regulations

BestBuy

Mar 2021 – Mar 2023

Miami, Florida

Customer Experience Specialist

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs Engages customers using acquired skills to complete and support the customer experience Processes transactions such as sales orders, returns and exchanges Handled a high volume of customer inquiries via phone and chat, while providing exceptional customer service. Address customer concerns, inquiries, and complaints professionally, striving to resolve issues in a manner that reflects the brand's commitment to customer satisfaction

Adidas

Aug 2018 – Dec 2021

Miami, Florida

Cash wrap supervisor

Manage cash register operations, including handling transactions, returns, exchanges, and providing accurate change Address customer concerns, inquiries, and complaints professionally, striving to resolve issues in a manner that reflects the brand's commitment to customer satisfaction Implement loss prevention strategies by adhering to security measures, performing cash audits, and reporting any discrepancies promptly. Collaborate productively and respectfully with team members. Utilized critical thinking skills and advanced conflict resolution skills to resolve customer issues. Supervise and lead a team of cashiers, providing guidance, training, and support to ensure exceptional customer service and operational excellence. Contribute to visual merchandising efforts by ensuring the cash wrap area is organized, clean, and visually appealing, aligning with Adidas' aesthetics.

Education

Florida Atlantic University

Jun 2019 – Present

Bachelor, Psychology

Sabriana Antenor

Customer Service & Support Specialist

Skills

Languages