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Sabrina Isaac Marcus

Senior Sales/ Customer Success /Customer Services Specialist

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Intro
Istanbul, Turkey
Joined March 14, 2021

Skills

Languages

English
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Fluent
About
With over a decade of experience in sales and customer service, I have developed my expertise in the medical tourism sector. My background in medical travel equips me to navigate complex healthcare needs, ensuring clients receive personalized solutions that align with their goals. Utilizing my experience in aviation, I have a keen understanding of customer requirements, enabling me to build strong relationships and provide exceptional service. I specialize in strategic planning to connect clients with optimal healthcare options. I am eager to connect with fellow professionals who share a passion for innovation in medical tourism and travel.
Experience
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Medical Departures Inc.
May 2024 – Oct 2024
Istanbul
Sales Support
Prioritized customer service and operational efficiency. I coordinated appointments with sales agents, ensuring seamless booking across multiple channels. I gathered accurate quotes while adhering to service level agreements and conducted reminder calls and follow-ups for VIP patients via phone and WhatsApp, which significantly strengthened customer relationships. I facilitated video consultations using Google Calendar and WhatsApp, enhancing accessibility for patients. By managing CRM documentation and collaborating with other departments, I effectively resolved customer issues and ensured high satisfaction levels. Additionally, I supported sales with reports and presentations, addressed feedback on Google and Feefo reviews, and engaged in training and team meetings to continuously improve our customer service standards.
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Turkeyana Clinic
Jul 2022 – May 2024
Istanbul
Senior International Sales Consultant
Converted leads into sales by employing effective strategies and techniques. I executed targeted sales approaches that consistently met and exceeded sales targets. Utilizing Zoho CRM, I managed customer relationships and efficiently tracked sales activities. Through proactive outreach, I conducted cold and warm calls to engage international customers and identify new business opportunities. I ensured customer satisfaction with diligent follow-ups after treatments and services, fostering strong relationships that drove repeat business and referrals.
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Lavixo
Feb 2022 – May 2022
Istanbul
Account Manager/ Customer Retention
Improving the customer onboarding process. Helping customers understand and maximize the benefits of the platform. Analyze customer feedback and design new techniques to enhance customer loyalty. Successfully maintain accounts by proactively addressing potential cancellations and providing appropriate solutions to maintain account status. Retaining unregistered customers by offering valid offers and incentives. Filling all sales activities in the company's CRM system and staying up to date by regularly updating the account information.
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Promed Clinic
Oct 2021 – Jan 2022
Istanbul
International Sales Consultant
Working on CRM system (Zoho) and converting Leads into Sales. Calling International customers and providing complete information. Motivating customers to avail packages. To follow up before, during and after the services to ensure customer satisfaction.
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FIXTMAN
Apr 2021 – Oct 2021
Istanbul
Customer Service Representative - Remote
Working US central time. Answering customers calls, emails and online chat messages on Workiz software. Filling data on ERP. Addressing customers concerns, directing customers to other resources when appropriate. Assisting customers with orders, billing services and tracking invoices. Converting inbound calls to sales leads.
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Serene Air (Pvt.) Limited
Dec 2016 – Mar 2021
Karachi-Pakistan
Senior Travel Sales Counselor (Acting Supervisor) Sales Office & International Airport
Worked on Radix Travel Software and Web portal. Booking Customers reservations and Issuing Tickets according to customer requirements. Providing professional and value-added advice for corporate travel Customers on domestic travel, bearing in mind the customers needs and interests. Planning route and computes ticket cost, using schedules Reading coded data on tickets to ascertain destination. Assisting passengers requiring special assistance to board or depart conveyance. Corresponding to advice of changes with travel conveyance. Preparing Daily Sales Report on Excel. Worked as an Acting Supervisor, accomplishing department objectives by delegating staff and organizing and managed cash flow process. Marketing, Promotions & Building Business Relationship. Providing Training to Newcomers.
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Vangaurd Management Consultants
Apr 2016 – Nov 2016
Dubai-UAE
Coordinator
Worked on Web based Applications Audit Portal system software, monthly and weekly reporting to the management for pending audits & audits done. Updating customers detailed requirement for the issuance of ISO certificates accredited with International Certification bodies. Audit planning, scheduling, notifying and following up on Audit reports. Coordinating with the Auditors and the Training department. Following up on client’s issuance of ISO certificates, Continuation letter for surveillances process, Non-conformance reports.
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AEG Travel Services (Pvt) Ltd - American Express Travel Services
Apr 2004 – Oct 2006
Karachi-Pakistan
Travel Sales Coordinator (Consumer & Corporate Travel)
Worked on Galileo GDS system for Reservations/Ticket issuance/Services. Worked on Emirates Holidays E-portal booking Hotels & excursion tours. Worked in the Consumer Travel Department, handled frequent individual trips (FIT’s) Looking after Customer & Corporate Travel arrangements. Designed international Tour Packages. Correspondence with International Tour operators to arrange tours. Filing, maintaining and updating all related documents. Attended: Galileo Global Fares & Galileo Core System -11th -15th April 2005 in Karachi. Emirates Holidays Brochure Launch Seminar -28th -29th April 2006 in Dubai. Emirates Pricing Seminar –September 2005 in Karachi.
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Singapore Consulate
Feb 2002 – Apr 2004
Karachi-Pakistan
Application Support Services
• Dealing with the applicants. • Intimating the applicants of their visas when approved. • Handling documents, attending phone calls, faxing and updating the data stored. • Requiring the applicants with complete information's regarding queries and visas
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Mcdonalds
Apr 2000 – Jan 2002
Karachi-Pakistan
Customer Care Representative
Customer Interaction: Greet and assist customers, taking orders accurately. Issue Resolution: Address complaints with empathy and escalate when needed. Communication: Collaborate with team members for smooth operations and relay feedback to management. Product Knowledge: Stay informed about menu items and promotions. Operational Support: Maintain cleanliness and stock service areas. Birthday Party Arrangements: Assist customers in planning and organizing birthday parties at McDonald's, including booking, menu selection, and coordinating activities.
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