Cybersecurity student looking to gain as much hands on experience as possible
Experience
Amazon
Aug 2022 – Present
Remote
Customer Support Specialist
Responded to telephone inquiries and complaints following standard operating procedures.
● Investigated and researched issues to determine root causes and appropriate resolution methods.
● Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
● Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
