Having 1.4 years of professional IT experience in the areas of Service Desk in international voice process and Business Intelligence of Tableau, SQL and Data Visualization. Resolved the issues of the users by troubleshooting and also taking the remote access through Calls, Chats and email. Developed various Dashboards of daily productivity report of the entire team of all the shifts using the data given by the SME
Experience
HCL technologies
May 2021 – Sep 2022
India
Analyst
Having 1.4 years of professional IT experience in the areas of Service Desk and Business Intelligence of Tableau, SQL and Data Visualization. Resolved the issues of the users by troubleshooting and also taking the remote access through Calls, Chats and email. Developed various Dashboards of daily productivity report of the entire team of all the shifts using the data given by the SME
