I’m a dedicated Virtual Assistant with over 12 years of experience in customer service, administrative support, and quality assurance. I specialize in streamlining office operations, improving organizational workflows, and providing top-notch support to teams. My strong communication skills, attention to detail, and ability to prioritize tasks make me highly effective in managing various administrative tasks, from scheduling and document preparation to financial processing and project coordination.
I’m passionate about enhancing productivity in any work environment and enjoy the challenge of keeping everything organized and running smoothly. My goal is to contribute to the success of teams by providing reliable support and ensuring operations remain efficient.
Loading...
Experience
AFNI
Jun 2016 – Apr 2024
QUEZON CITY / REMOTE
QA LEAD
Led call center teams to uphold Verizon’s quality standards, implementing
policies, resolving escalations, and creating reports for continuous
improvement. Optimized scheduling and guided team performance through
regular meetings and development sessions
