Saim Ali Khan

Customer Support Representative

Message

Intro

Abbottabad, Pakistan

Call Reviewer at Humanatic.com

Studied Pre-engineering at The Muslim College of Computer Sciences

Studied at Islamia modern public school and college

Telecommunications

Joined March 16, 2023

Skills

Languages

English

Fluent

Urdu

Native or Bilingual

About

Hello and welcome to my profile! My name is Saim Ali Khan, and I am a customer support representative with 2 years of experience. I am dedicated to providing exceptional customer service and ensuring that every customer has a positive experience. Over the past 2 years, I have worked with a variety of clients and have gained valuable experience in handling customer inquiries, resolving complaints, and providing product and service information. I pride myself on my ability to communicate effectively with customers and to find creative solutions to their problems. My goal is to ensure that every customer I interact with feels heard, understood, and valued. I understand that customer satisfaction is crucial for any business to thrive, and I am committed to doing everything in my power to make sure that every customer is satisfied with the service they receive. In addition to my experience, I possess strong communication skills, attention to detail, and a deep understanding of customer service best practices. I am passionate about helping customers and am always looking for ways to improve and enhance their experience. If you have any questions or concerns, please don't hesitate to reach out to me. I am here to help and am always happy to assist in any way that I can. Thank you for considering me for your customer support needs.

Experience

Humanatic.com

Jan 2022 – Present

Remote

Call Reviewer

*Listening to the recorded calls and provide them with the answers they need to create a meaningful analysis of their clients calls

Iorbit Communications

Nov 2018 – Mar 2020

Behind Kips Supply,Abbottabad, KPK, Pakistan

Customer Support Representative

*Respond to customer queries in a timely and accurate way, via phone, email or chat *Identify customer needs and help customers use specific features *Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) *Update our internal databases with information about technical issues and useful discussions with customers *Monitor customer complaints on social media and reach out to provide assistance *Share feature requests and effective workarounds with team members *Inform customers about new features and functionalities *Follow up with customers to ensure their technical issues are resolved *Gather customer feedback and share with our Product, Sales and Marketing teams

Education

The Muslim College of Computer Sciences

May 2016 – Apr 2018

High School, Pre-engineering

Islamia modern public school and college

Mar 2016 – Apr 2018

Matriculation