Saimon Marini, IT Global Engineeer / Service Desk / IT infrastructure / IT Support

About

I am a Brazilian and European citizen, experienced IT professional with over 10 years of experience and deep background at the Information Technology area, keen to details and extremely focused on service quality. Once my native language is Portuguese and I have fluency on English with a plus good communication on Spanish I can be an extremely communicative professional able to build up strong and deep professional conversation as well to engage with teams from different nationalities. As a plus I am currently studying Thai language. I am able to work on flexible hours and from anywhere at the world, relocation is an easy topic to me and I am already prepared to do it as well I am always ready for new and good challenges. As strong point about myself I can say with no doubts that I possess the ability to learn fast and at a self-pace and keep a constant learning and improvement state, being this way able to adapt myself at the most diverse work scenarios and attend any needed hard or skills as per the demand appears. Work insterest: Remote job positions. Additional information: Once I am oriented to conquer a solid and international career I am disposed to afford for any work visa fees in case the company cannot do it. Also, I am ready for relocation.

Experience

Borzo Delivery

Feb 2022 – Present

São Paulo, Brazil.

IT Global Support Engineer

Brazil IT head, responsible to act in all questions involving the technology field, being a part of the company's Global IT mixing both administrative and operational roles. Some of the tasks involve: Strategic planning, budget definition, asset control, IT policies definition, knowledge base articles construction, incident management, weekly meeting with global team to define the guidelines about IT practices to the company. Operational roles are defined but not limited to account creation, support and access management tasks on platforms such as Amazon AWS, Ansible, Asterisk, Bit Warden, Confluence, Cloudflare, Elementor, Figma, Google Analytics, GLPI, Google Tag Manager, Google Workspace, Intercom, Ispring, ITSM Service Now, JetBrains HUB, JetBrains You Track, Lokalise, Metabase, Microsoft Azure, Miro, MyDBR, Office 365, OpenVPN, Pipedrive, SSL certificates, Tableau, Tilda, Wordpress, Zoho Workspace as well other systems. Skills: Portuguese Speak, English Speak, Customer Service, IT Head, Cloud Computing, IT Project Management, Ansible, Information Security, ITIL, Computer Repair, Incident Management, Information Technology, Network Engineering, Service Desk, Virtual Private Network (VPN), Microsoft Windows, Macintosh, Servers, Microsoft Office 365, Problem Solving, Customer Support, Communication, Learning Agility, Microsoft Azure, Skilled Multi‑tasker.

BlackBox Limited

Oct 2021 – Feb 2022

Remote

IT Operations, Contract and Project Coordinator

Development of IT strategic planning, management of service teams and technology maintenance resources, IOT, CAPEX and OPEX. Creation, modification and continuous improvement in information technology processes. Definition, monitoring and management of service level agreements, incident coordination on ITSM Service Now platform, services contract management and IT operations coordination. Participation in meetings with senior management at a global level to define guidelines and goals, create project scopes, delegate functions, program team work and implement technology projects in order to meet client expectancies. Construction and implementation of security and access policies, analysis and definition of new services for the business, performance in implementation, monitoring, manage existing work contracts ensuring that money, services and goods are received on time. Modify, update, and maintain client contracts and associated documentation up to date. Produce quotes and estimates for potential new contracts, design and control the project schedule. Prepare presentations to update senior management on the project progress and showcase the project value. Delegate tasks to team members, track and communicate project risks and opportunities in search for ways to increase the projectʼs profitability and reduce expenses where possible. Work actively in order to ensure the deadlines completion, organize and support stakeholder meetings as well provide any other additional IT related activities. Skills: Portuguese Speak, English Speak, Customer Service, Leadership, IT Coordination, Project Management, ITIL, Computer Repair, Incident Management, Information Technology, Virtual Private Network (VPN), Microsoft Windows, Microsoft Office, Microsoft Word, Problem Solving, Communication, Learning Agility, Microsoft Azure, Skilled Multitasker.

Robert Half International

Jun 2021 – Oct 2021

São Paulo, Brazil.

LATAM Infrastructure and Support Analyst

Allocated on client: Abbott Laboratories. Expertise in infrastructure activities, horizontal and vertical cabling, Active Directory management, restructuring of access groups permission and folder management on file server for domain migration, execution and monitoring of backup routines in tape library, image deployment operating system, installation and maintenance of endpoint protection software, user support throughout latin america, equipment rollout, ticket opening and incident management via ITSM Service Now and Remedy platforms, various services at levels N1, N2 and N3. Skills: Portuguese Speak, English Speak, Customer Service, Cloud Computing, ITIL, Network Administration, Computer Repair, Incident Management, Jira, Information Technology, Network Engineering, Service Desk, Virtual Private Network (VPN), Microsoft Windows, Active Directory, Windows Server, Routers, Microsoft Office 365, Problem Solving, Communication, Learning Agility, Microsoft Azure, Skilled Multi‑tasker.

Robert Half International

Feb 2020 – Jul 2020

São Paulo, Brazil.

IT Global Service Desk Analyst

Allocated on client: Marsh & McLennan Companies. 06 months temporary project. Global Service Desk role in corporate office at Marsh & McLennan Companies, performing bilingual support N1 and N2, with emphasis in the United States and Europe to users from various sectors and newly acquired units of Oliver Wyman, Guy Carpenter, Mercer and JLT. Tasks execution such as ticket open, documentation, monitoring, manage calls in a Service Desk Manager (ITSM) platform such as Service Now, support in Citrix and VDI's systems, troubleshooting of computer networks and corporate VPN through CISCO Any Connect software, support on Windows and Macintosh, Android and iOS operating systems, configuration and correction of email accounts, configuration of multi‑factor authentication systems such as OKTA verify, OKTA mobile, Google authenticator, SMS and email. Installation and support of corporate and security software such as Zscaler, MobileIron, McAfee Endpoint Protection, and other programs. Expertise in installation and support of remote printers at a global level, threat checks, support in softphone systems such as CISCO IP Communicator and CISCO Unified Integration, voicemail passwords reset over Cisco Unity system, user service support at chat through the Moxie system and e‑mail, conferences and remote support via Zoom, Microsoft Teams and DameWare, aiming to instruct employees and external customers in the most diverse technical cases just as accessing corporate systems and act on any other IT related demands. Skills: Portuguese Speak, English Speak, Customer Service, Cloud Computing, ITIL, Network Administration, Computer Repair, Incident Management, Moxxie, Information Technology, Network Engineering, Service Desk, Virtual Private Network (VPN), Microsoft Windows, Active Directory, Windows Server, Routers, Microsoft Office 365, Problem Solving, Communication, Learning Agility, Microsoft Azure, Skilled Multi‑tasker.

Robberon Industries

Dec 2017 – Jul 2019

Três Rios, Rio de Janeiro, Brazil

Production and Planning Analyst and IT Analyst

Responsible for all production planning and control, preparation of balanced scorecard and KPI reports, execution of Housekeeping activities, support to N1, N2 and N3 users, hardware and software support, analysis and purchase of IT equipment, traffic analysis and network congestion, implementation of information security softwares such as Malwarebytes, AVG Internet Security and McAfee Protection, application of backup systems such as Cobian Backup 11 and incident documentation based on ITIL concepts. Skills: Portuguese Speak, English Speak, Operational Systems, Information Technology, Microsoft Windows, Windows Server, Routers, Microsoft Office, Microsoft Word, Problem Solving, Customer Support, Communication, Learning Agility, Skilled Multi‑tasker.

Stefanini Group

Sep 2016 – Nov 2017

Três Rios, Rio de Janeiro, Brazil

IT Support Analyst

Allocated on client: Ball Corporation. Application of ITIL concepts throughout the professional environment, execution of Housekeeping activities, support in network infrastructure and end user at levels N1, N2 and N3. Active Directory management, support in Polycom video conference system, Cisco WebEx, support in CCTV systems. IT assets quotation and purchase, participation on information technology infrastructure projects such as patch panel and server rack restructuring, corporate quality software deployment projects, carried out in conjunction with the corporate quality sector, support in updating the Checkpoint firewall system, in conjunction with international network security teams. Execution of help‑desk activities such as opening, mapping, documentation and management of tickets via incident monitoring platform Service Now, performing auxiliary tasks on Dell backup servers and tape library, support tasks on file servers, operational systems deploy and update, W‑Access biometric access platform management, support in SAP system and security softwares like Norton Endpoint Protection, Malwarebytes Antimalware, among other IT related activities. Skills: Portuguese Speak, English Speak, ITIL, Network Administration, CISCO Voip, CISCO Video Conference, CISCO Packet Tracer, Computer, ITSM Service Now, Repair, Incident Management, Information Technology, IT Infrastructure, Service Desk · Virtual Private Network (VPN), Microsoft Windows, Active Directory, Windows Server, Backup, VMware, Routers, Microsoft Office 365, Problem Solving, Customer Support, Communication, Learning Agility, Microsoft Azure, Skilled Multi‑tasker.

Education

Unica University

Apr 2023 – Present

Master Business Administration in AI, Data Science and Big Data, Information Technology

Anhembi Morumbi

Nov 2021 – Present

Master Business Administration in IT Management, Information Technology

Anhembi Morumbi

Oct 2021 – Present

Post Graduation in Information Technology and IT Management, Information Technology

Estácio de Sá

Mar 2017 – Jul 2019

Associate degree in Computer Networks, Information Technology

Saimon Marini

IT Global Engineeer / Service Desk / IT infrastructure / IT Support

Skills

Languages