Sajeel Tahir, Senior Customer care specialise / Operations Manager

About

With Almost 3 years of versatile experience in Procurement and Customer Service mixed with Marketing and Digital sourcing, I have been at winning terms in tough business environments, creating turnarounds and successfully managing and executing client requirements in various streams. I have been an effective team leader and consensus builder who can promote best practices among cross-functional teams. I have had an accelerated career path so far that has enabled me to lead, influence and consistently grow in my domain and look forward to carrying it further.

Experience

Emeraude International

Sep 2019 – Present

LAHORE, PAKISTAN

Operations Manager & Country Coordinator

• Expert in displaying & promoting organization services & products in different Expo’s throughout pakistan. • Ensure backlogs are cleared timely and all other deadlines are met. • Lead the execution of projects with an amazing team. • Ensured all processes are completed within the given timeframe and proper efficiency. • Making sure plans are executed in a proper manner and KPI’s are maintained by each team member. • Determine appropriate price quotations to ensure sales orders and maintain profitability. • Meet the objectives and targets of the Marketing & Merchandising department. • Maintaining all the social media platforms with all latest updates. • Direct coordination with the clients to fulfil their demands in upcoming months. • Working closely with the Technical team to Oversee and do costing and pricing of the units and negotiations with the buyers to reach the final acceptable prices. • Follow up with planning/production/commercial team & ensure shipments move on time. • Address operational issues on a timely manner and report escalations to respective parties whenever needed to make sure customer demands are fulfilled. • Maintained good working relationships with clients, vendors and government agency representatives. • Identify and review major customer-material offenders to improve supply chain efficiency. • Coordinate and prepare entry summary when required. • Managed a high-volume workload within a deadline-driven environment. • Resolved an average of 100+ inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). • Provide Daily, weekly, monthly and quarterly report to management on ongoing activities and issues.

Al Huda Enterprises

Jun 2017 – Sep 2019

LAHORE, PAKISTAN

Supply Chain Executive

- Managing monthly supply chain and demand requirments. - Maintained good working relationships with clients, vendors and government agency representatives. - Had regular meetings with customers to develop goodwill and address issues. Reported progress updates to the manager on daily basis. - Handled critical issues during the supply process. - Issue import and export letters of credit and accepts payments. - Notify exporters and importers of issuance of letters of credit covering shipment of merchandise. - Verify terms of credit, such as amount, insurance coverage, and shipping conditions to determine compliance with established standards. - Obtain arrival information from co-loaders/carriers. - Coordinate and prepare entry summary when required. - Monitored Custom's release of shipments. - Communicate shipment status to costumers. - Arrange final delivery of shipments.

AESH Marketing Solutions

Dec 2015 – Mar 2017

LAHORE, PAKISTAN

Co-Founder

Aesh Marketing Solutions Aesh Marketing was a digital media advertising company driven by the desire to turn our creative and competitive intelligence into your ROI while diligently staying ahead of the ever-bending competitor’s curve. • Growing the company footprint by getting new clients on boards. Managing the team and finances of the company. • Ensuring our customers are satisfied with the quality of our work. • Execution of the projects as well as managing the social media side of our business.

Education

BEACONHOUSE NATIONAL UNIVERSITY

Feb 2015 – Apr 2019

SOFTWARE ENGINEERING

Sajeel Tahir

Senior Customer care specialise / Operations Manager

Skills

Languages