With a cumulative experience of 10 years, I am eager to bring my versatile background to the customer service leveraging my expertise in team leadership, sales, contact center management, and client relationship.
Experience
Ibex
Aug 2020 – Jun 2023
Lahore
Team Coach/ Sr. Supervisor Operations
. I worked for walmart.com as a Team Coach in their customer support for 3 years where I supervised and guided customer support representatives, ensuring a high standard of service delivery. I handled escalated customer issues while maintaining a positive customer experience. I also ensured the team complied with all company policies, procedures, and regulatory requirements during customer interactions
