Saloua Bouzrati, Hospitality, Health Care : Customer service support in UAE (Dubai)

About

Based on UAE ( United Arab Emirates) I have over than 14 years of hospitality and Customer service experience. During my working career I have accomplished good communication skills and strong personality along with flexibility handling my job. My main goal is to continue my career job utilizing my knowledge and experience that I possess in the field of my future joined organisation. I am very eager to be opened to more challenging job opportunities where I can also learn new abilities that can improve my performance at work and to add more experience to my career record.

Experience

DentCare Center International FZ LLC

Nov 2011 – Aug 2020

Dubai

Receptionist/ patients Relation Coordinator

-Patient registration: opening dental files for patients by using ( Dentimax software system). - Applying for insurance preapprovals for Dental treatments using e-claim (electronic website for health care insurance approvals, which is linked with MOH (Ministry Of Health) ). - Answering phone calls; to book patients, to provide information and to answer their inquiries regarding our Dental services. - Creating invoices and generating bills for our patients and booking them them for their next appointments. -Set up a reminder for urgent and non urgent tasks posting them in our system to ensure the continuety of keeping track of our patients records of their ongoing treatments using colour coding for each task and each record. - Recalling patients due to their 6 months hygiene teeth scaling and polishing to ensure the continuety of their visit to our Clinic. - Creating promotional messages contents and sending them in special occasions to good numbers of database contacts which is provided based with an agreement with some Telecom companies. - Explain some of the Dental procedures to our patients especially the cosmetic Dental services to prepare them ahead, to comfort them and to gain their trust to be treated in our Clinic. - For uncooperative patients especially in pediatric dental section i coordinate with hospitals where our pediatric dentist is performing Dental Oral rehabilitation under general anesthesia. My duty was to call the hospital to arrange an appointment for our patients for preoperative evaluation, after that to book them for their operation day and to email the hospital team our patients dental report, their insurance information and their treatment plan which will be performed at their hospital. - Reports making, records keeping. - Tax report making, and submitting to FTA (Federal Tax Authority). - Handling employees visas, resident permits application. - served as stage secretary in many occasions. - Answering all emails.

International Aesthetic Medical Center, Dubai

May 2011 – Oct 2011

Dubai

Receptionist

- Registering Patients (after being trained on "Capsule" software booking system). - Answering phone calls and providing patients with a correct information to their inquiries. Booking their new or ongoing appointment. - Creating invoices and generating bills for our patients and booking them for their next appointment. - Answering the emails and placing orders from suppliers. - Worked as stage promoter after receiving an extensive training in all cosmetic products and procedures such as: botox, filler, facial treatments, slimming treatment, LPG, laser hair removal..etc. - Assisting the Cosmetic Doctor in the consultation room with the translation of his procedures from English to Arabic; for his Arabic patients.

Health Plus Women Health Center LLC - Obgyn and IVF (Pre opening)

Dec 2009 – May 2011

Abu Dhabi, UAE

Receptionist

Preopening Duties: - Typing patient forms such as consent forms, assessment forms and instructions forms, then translated them from English to Arabic for the use of both languages speaking. - Assisting in all the Preopening clinic papaworks: making posters, signs, typing clinic rules and regulations, medical and non medical policies, translating them either from Arabic to English or English to Arabic as requested. - Creating outpatient flow chart from the moment patient enters the Clinic till the time of check out. - Contacting different kind of suppliers to arrange meetings for them with the manager, keeping all their contacts and their agreements filed for our records. After opening Duties: - Registering Patients, checking them

Etoiles fine dining Restaurant and Bar in Emirates Palace, Abu Dhabi

Sep 2008 – Nov 2009

Abu Dhabi, UAE

Hostess

- Welcoming and greeting the guests, checking them in and accompanying them to their previously booked table. - Answering phone calls, providing information about our menu and entertainment programs, booking tables. - Preparing the booking list and posting it for the sight of all service associate staff. - Answering emails, forwarding calls, entering data. - Hosting in many other occasions such as: previously arranged Christmas parties, film festivals after parties and concerts after party. Making sure all our guests are greeted and assisted to their booked table, always asking their feedback for the continuety of our excellent service. - Assisting the director with some paperworks related to marketing plan meetings.

Shangri-La Hotel ( Preopening), Abu Dhabi

Feb 2007 – Aug 2008

Abu Dhabi, UAE

Hostess

Education

Ibn Tofail University , Kenitra Morocco

Sep 2004 – Jul 2006

English studies, English language and literature

Saloua Bouzrati

Hospitality, Health Care : Customer service support in UAE (Dubai)

Skills

Languages