I am a person who loves to socialize that’s why I engage myself in activities and Community Involvement. I am persistent and determined to face new obstacles and challenges that will improve my overall skill and lead me to what I aim to accomplish. I am driven, reliable, flexible and goal-oriented which is why I feel I would be an excellent asset to your establishment. My responsibilities and experiences help me to define my greatest strengths and assist in improving my weak points. These small triumphs also help me with a boost in confidence, and in my communication and social skills.
My responsibility and activities have moulded me into becoming strongly confident, having a sense of purpose; and to giving my very best in everything I do. With my experience and qualification, I believe I am in a position of joining your organization and becoming part of an efficient team. I will do my best to give quality service while maintaining a good work ethic.
Throughout my career, I've excelled in roles that focus on helping others. I work to defuse tension by addressing issues head-on, making customers immediately aware that I am on their side and ready to assist. I've built an excellent history of restoring customer satisfaction. Leveraging my strengths in documentation and reporting and customer service, combined with proficiency in complaint resolution, I am well-prepared to deliver top-quality service.
My willingness to help also extends to my co-workers and management team, and I am consistently commended for balancing individual work priorities with contributions to team goals. I have learned to build rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether assisting customers or supporting my team, my main priority is contributing wherever I can. Finally, I will bring you my highest level of commitment and enthusiasm for this exciting career opportunity.
Experience
TymeGlobal Technologies
Jul 2021 – Present
Remote
PBX
At Tyme Global, I was part of a group that worked for a particular chain of hotels in Austin, San Francisco, Santa Monica, and LA. We were there to facilitate calls ranging from hotel reservations to restaurant reservations, to complaints about refunds and hotel stays. Our aim was to please these guests whilst delivering a 5-star customer experience.
Duties included:
Learning about the property to provide guests with detailed information
emailing
follow-up on reservations
special request assistance
dining reservation assistance
complaint assistance
Lemar Import and Export
Apr 2015 – Present
Remote
Executive Assistant
Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
Maintaining comprehensive and accurate records
Performing minor accounting duties
Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
Answering phone calls in a polite and professional manner
Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
Delivery.com
May 2020 – Dec 2020
Remote
Customer Service Agent
Delivery.com is an American food service provider that partners with merchants to deliver their food. The role of a customer service agent within Delivery.com is to aid customers such as: answering calls, placing orders, responding to emails, assisting in tracking orders and so forth. This role has really helped me to improve my customer service, dealing with all kinds of customers has equipped me with fast responses to issues.
Duties included:
- email responses
- taking orders
- data entry
- chats
- customer support
- liaison between restaurant owners and customers
Gorgeous George
Feb 2020 – Aug 2020
Cape Town
Trainee Manager
The purpose of this program is to equip the trainee with all the knowledge and exposure to manage different departments in the hotel. Exposure to challenges faced in the hospitality industry as well as becoming quick-witted with solutions.
Duties included:
Ensure the accurate and efficient running of the Front Desk
Respond to Guest queries in a timely and efficient manner
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Arrange amenities for guests who are arriving tomorrow, to celebrate birthdays, anniversaries and honeymoon
VIP Google: print the VIP arrival report for tomorrow and go through all guests, make a VIP information sheet and sent it to all departments
Lobby Ambassador: standing in the lobby and welcoming our guests, managing the queue and helping with luggage assistant
Checking in guests during peak hours to ease traffic and assist colleagues
Provide general information about the room, hotel facilities, and provide assistance for restaurant reservations
The Creamery Cafe
Apr 2018 – Jan 2020
Cape Town
Cafe Staff
Working as part of a customer-facing team to ensure that high quality and great value food and drink are prepared and served to café and catering customers from a clean, safe, and welcoming environment. Be a positive role model and engage with young people, who don’t necessarily use the cafe, encouraging them to come in and try eating a variety of food. Duties included; working POS, stock taking, upselling and creating a happy ambience.
Various 5-star hotels
Jan 2017 – Dec 2019
Cape Town
Internship
Kitchen trainee,
In this internship, I learnt the skills of how to deal with different customers when serving them and anticipating their needs.
I learnt skills in prepping, which helped with time management and prioritising. I was even given the opportunity to also assist in training with newer trainees once I was comfortable in my tasks and surrounding which pushed me to teach and advise others with the knowledge I was given by my trainer.
Food and beverage trainee,
In this traineeship, I was pushed to my own abilities, with the task of learning to be as quick and efficient as possible from spinning while serving guests in the restaurant to learning to be on my own shift in room service, learning to take responsibility of any faults and apologising when need be. Setting up events and conferencing centres breaking down the event, and doing my part in a team to have a seamless event without friction from obstacles that might present themselves in any event.
Housekeeping trainee - Supervisor and housekeeping staff
In this internship I was challenged with working my way up from a room attendant to a supervisor, my trainer pushed me to understand all levels of this department not just choose to give the easy work. I learnt to detect different errors and see different perspectives because I learnt from the lowest position.
This traineeship enhanced my delegating ability and supervisor skills, it allowed me to be comfortable with the expectation that needs to be met in a 5-star hotel and helped make sure I stuck to the goal ahead. I also was tasked with special projects such as helping with training plans as well as sorting out and updating files that were irrelevant to the department.
Front office trainee,
This department showed me how to adapt my administrative skills and communication skills.
including: Answering phones, checking in and checking out guests, administration work for the front office, welcoming guests, conducting tours, and issuing folios.