Samuel Adebayo

Customer Service Representative

Message

Intro

Nigeria

Customer Service Representative and Technical support at Telewyz

Joined July 24, 2025

Skills

Languages

English

Native or Bilingual

About

I am an analytical and customer-focused professional with two years of experience in fast-paced customer service environments. Holding a Bachelor’s degree in Chemical Engineering, I combine methodical problem-solving with empathy and clear communication to consistently resolve complex inquiries and exceed performance expectations. Exceptional Communicator & Active Listener: Fluent in English, I excel in both verbal and written interactions, attentively understanding customer needs and delivering solutions that drive satisfaction. My proactive and positive approach helps defuse challenges and foster trust. Strong Problem Solver & Adaptable: With rigorous engineering training, I bring a logical mindset to troubleshooting—quickly learning new systems and handling high volumes of inquiries across multiple channels while maintaining accuracy. Empathetic & Customer-Centric: My ability to empathize and connect emotionally with customers ensures that even difficult interactions result in positive outcomes, aligned with company values of care and excellence. Time Management & Multitasking Expertise: I am skilled at juggling multiple tasks—such as responding to chats, emails, and phone calls—while prioritizing tasks for efficient service delivery in real-time environments. I take pride in delivering service excellence, continuously refining his skills, and passionately contributing to team goals. My values are authenticity and integrity in every interaction and is committed to turning every customer touchpoint into a positive experience.

Experience

Telewyz

Feb 2025 – Present

Ibadan, Oyo

Customer Service Representative and Technical support

I responded to customer inquiries via phone, email, and chat—resolving technical issues and providing detailed product information while managing high‑volume interactions with professionalism and efficiency. I consistently used CRM software to track and manage customer interactions, coordinating with internal teams to tackle complex issues effectively. When escalated situations arose, I applied the LAST framework—Listen, Apologize, Solve, and Thank—to ensure swift resolution and positive service recovery.

SEAP

Mar 2024 – Feb 2025

Oyo

Customer Service Representative

I addressed customer inquiries and complaints via phone and email with prompt, courteous responses, applying active listening and clear communication to build strong customer relationships. I efficiently logged, tracked, and resolved issues using CRM tools, collaborating with internal teams to handle complex cases. I leveraged the LAST escalation methodology—listening, acknowledging, solving, and following through—to manage and resolve escalated issues effectively.