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Samuel Dada

Senior customer care representative

Lagos, Nigeria
Joined July 22, 2023



Hello! I'm delighted to introduce myself as a dedicated and empathetic Customer Care Representative with 4 years experience. My primary goal is to ensure that every customer I interact with feels valued, heard, and fully satisfied with the service they receive. With a passion for helping others and a natural inclination towards problem-solving, I thrive in a fast-paced and dynamic customer service environment. My journey as a Customer Care Representative began with a strong desire to make a positive impact on people's lives. I firmly believe that excellent customer service can turn a challenging situation into a pleasant experience, and I take pride in going the extra mile to achieve that. Understanding that each customer is unique, I approach every interaction with a personalized and attentive approach, tailoring my responses to meet their specific needs. I possess exceptional communication skills, both written and verbal, enabling me to convey information effectively and with clarity. I actively listen to customers, taking the time to understand their concerns fully before providing appropriate solutions. No matter the complexity of the issue at hand, I remain patient and composed, ensuring that customers feel at ease throughout our interaction. My commitment to continuous improvement drives me to stay updated on product knowledge and industry trends. This enables me to offer accurate information, troubleshoot effectively, and guide customers towards making informed decisions. Additionally, I am adept at navigating various customer service platforms and systems, streamlining processes to deliver prompt and efficient assistance. While my primary focus is resolving issues, I also see every customer interaction as an opportunity to create a positive and memorable experience. I believe that a friendly and genuine attitude can brighten someone's day and leave a lasting impression. Building strong rapport with customers is essential to fostering trust and loyalty, and I take pride in being a brand ambassador for the company I represent. In moments of high volume or stressful situations, I remain calm and composed, never compromising on the quality of service I provide. I am a team player and actively collaborate with my colleagues to share insights and best practices, continuously striving to enhance the overall customer care experience. Above all, my ultimate satisfaction lies in knowing that I've made a difference in someone's life by resolving their concerns and leaving them with a positive impression of the company. As a Customer Care Representative, I am committed to upholding the highest standards of service and building meaningful connections with every customer I encounter. I am thrilled to be a part of this customer-centric organization and look forward to serving and exceeding the expectations of our valued customers every day. Thank you for entrusting me with this crucial role, and I am eager to make a positive impact as your dedicated Customer Care Representative.
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Del-Survive Technologies
Mar 2018 – Apr 2023
Customer care representative
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Mar 2019 – Jun 2023