samuel Jarikre, I have an idea, and I'd like to pitch it to you.

About

Customer / Travel Support Expert (GDS Certified) with 7 years of excellent administrative skills and experience working for well-known agencies in Nigeria, Russia, Moldova, and beyond. Expertise in customer service and conflict resolution. Exceptional service and quality derived from years of hands-on experience in the corporate travel industry. Meet the sharp and energetic Sales / Support Expert who is successful at quickly troubleshooting and handling customer support issues, is bilingual and well-traveled, and possesses active listening, relationship-building, customer service, and interpersonal skills. Sales-oriented personality and skilled communicator eager to join a successful team.

Experience

International Travel Nwetwork

Jul 2019 – Nov 2021

Wilmington, Delaware.

Travel and Client Expert

* Manage itineraries and process registrations daily * Integrate technology software including Zoiper to assist customers * Maintain customer accounts and record account information. * During the tourist season, I kept my team together and efficient, maintaining a 100 percent customer satisfaction rate based on trustpilot surveys. * Oversee customer financial accounts and process customer adjustments. * Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. * Remain courteous and calm at all times, even during moments of intense customer displeasure * Collect payment for transportation and accommodations from customers. * Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tours costs. * Book transportation and hotel reservations, using a computer terminal or telephone. * Resolving open tickets and calling to confirm issue is resolved. * Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. * Provide customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. * Maintain customer accounts and record account information. * Oversee customer financial accounts and process customer adjustments. * Make product recommendations or services to customers based on their needs and preferences and more.

Olga Farms

Jul 2017 – Jul 2018

Balashika, Moscow

Customer Support Expert (English Speaker)

*I Negotiated contracts with vendors, carefully underlining Customer wants and needs before reporting to the administrator for immediate attention to be taken. * I Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. * Follow communication policies, guidelines, and procedures. * Customer accounts can be upgraded and cancelled at the customer's request. * Handle customer complaints and offer alternatives and/or solutions to ensure that complaints are resolved. * To verify account information, contact customers via email and phone. * Ensure that customers are happy with their purchases or services. * Assist customers with ordering, refunding, and exchanging items. * Supervise product recalls and more.

Smile Communication

May 2015 – Aug 2016

Lagos, Nigeria

Technical / Product Support Engineer

* Meeting personal and team sales goals, as well as call handling quotas. * Handling complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution. * Keeping track of customer interactions, handle customer accounts, and file documents. * Going above and beyond to engage customers. * Resolving customer complaints over the phone, email, postal mail, or social media. * Inspecting third-party equipment installations to verify correct and consistent operations performance. * Completing accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs. * Designing system upgrade frameworks to minimize operational disruptions and prioritize impactful improvements to internet business processes. * Providing remote support to third parties while enacting permanent and non-permanent changes to system parameters and hardware configurations and more.

Education

AMERICAN UNIVERSITY OF MOLDOVA

Sep 2019 – Jul 2021

Bachelor of Science , General Psychology

LENS POLYTECHNIC

Sep 2015 – Jun 2017

NATIONAL DIPLOMA , Computer Engineering Technology

PARAGON DEMONSTRATION SCHOOLS

Sep 2009 – Jul 2014

HiGH SCHOOL DIPLOMA , SCIENCE

samuel Jarikre

I have an idea, and I'd like to pitch it to you.

Skills

Languages