I am proficient with various software applications, operating systems, and hardware setups. My experience includes using remote desktop tools and ticketing systems like Zendesk and Salesforce. I excel at swiftly diagnosing and resolving issues, with an emphasis on identifying root causes to prevent future occurrences. Committed to delivering exceptional support and ensuring a positive user experience, I handle challenging situations with patience and professionalism. Furthermore, I thrive in team settings, actively sharing knowledge and collaborating with colleagues to achieve shared objectives.
