4+ years experience in Customer Support - Success Management.
Knowledge of Zendesk ticket system and creating Feature Request using Canny.
Excellent communication skills and custom problem handling experience
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Experience
Apollo.io
Oct 2021 – Present
Remote
Customer Support Representative
Working as a Product Advocate/Customer Technical Support Representative.
My work routine includes creating tickets, solving clients' queries and concerns, and reporting all feedback and bug-related issues to the internal team.