Sanaullah Saif, Customer Service Specialist with 3+ Years of Expertise. Experienced Data Entry Assistant with 6 Months of Expertise in Microsoft Excel.

About

I have gained valuable work experience in customer service, sales, and data entry roles during my career. During my 3-year tenure at 7 Tel Solutions, I worked as a Customer Service Representative. In this role, I was responsible for responding to customer inquiries, resolving customer issues, providing product/service support, and maintaining customer records. I aimed to build positive relationships with customers by providing excellent service, being friendly and courteous, and showing empathy and understanding. I then worked for Glotel Solutions as a Customer Sales Representative for 6 months. In this role, I promoted the company's products or services and generated sales revenue. I interacted with potential customers to understand their needs, provide information, and convince them to make purchase. I also built positive relationships with customers, answered their questions, and resolved their complaints or issues. Lastly, I worked as a Data Entry Worker at Al Najd Hajj and Umrah Services. In this role, I was responsible for entering data into the company's systems accurately and efficiently. I ensured that all information was up-to-date, organized, and easily accessible to other team members. My diverse work experience in customer service, sales, and data entry roles has provided me with a range of skills and knowledge that can be applied to various industries and job functions. I have developed excellent communication skills, attention to detail, and a customer-focused mindset that are highly valued in many organisations.

Experience

7 Tel Solutions

Feb 2020 – Jan 2023

Islamabad

Customer Service Representative

As a Customer Service Representative at 7 Tel Solutions, I provided exceptional support to customers through various channels, including phone, email, and live chat. During my time at 7 Tel Solutions, I developed strong communication and problem-solving skills, enabling me to quickly and efficiently identify customer needs and provide tailored solutions. I was responsible for managing customer accounts, processing orders, resolving billing issues, and addressing technical support inquiries. I consistently exceeded performance goals, achieving high levels of customer satisfaction while maintaining a positive and professional demeanor.

Glotel

Jul 2019 – Dec 2019

Islamabad

Customer Sales Representative

as an Customer Sales Representative at Glotel Solutions, I played a vital role in driving the company's growth and success. Your primary responsibility was to generate sales revenue by promoting the company's products or services to potential customers. I interacted with customers via phone, email, or in-person interactions to understand their needs, provide information, and convince them to make a purchase. You were also responsible for identifying sales opportunities, negotiating deals, and closing sales. My ability to build positive relationships with customers, answer their questions, and resolve their complaints or issues helped to enhance the company's brand image and promote customer loyalty. I maintained accurate records of customer interactions, sales leads, and revenue generated to track progress and identify areas for improvement. Your sales skills, customer service expertise, and ability to build rapport with customers contributed to the achievement of the company's sales targets and revenue goals. Overall, My contribution as a Customer Sales Representative helped to drive the success of Glotel Solutions and positioned the company for continued growth and

Education

Virtual University of Pakistan

Jan 2019 – Jan 2023

Bachelor , Computer Science

Sanaullah Saif

Customer Service Specialist with 3+ Years of Expertise. Experienced Data Entry Assistant with 6 Months of Expertise in Microsoft Excel.

Skills

Languages