Sandip Shyoran, Senior Inside Sales Manager

One Assist Consumer Solutions Pvt Ltd

Jul 2019 – Sep 2020

Mumbai

Senior Manager Inside Sales

Assumed direct responsibility to set up & scale company's new ‘Inside sales’ project from scratch with complete P&L responsibility. o Elevated customer renewal rates from 10% to 19% through enhanced digital engagement, lead automation & reduced service TAT. o Assisted successful transformation from a hybrid on site dialler to a cloud based solution. Saved 100% infra cost with remote benefits. o Identified, leveraged cross-sell, up-sell campaign opportunities to build a surplus & scalable revenue model from scratch. o Analyzed & reported project risks and dependencies, built strategies to improve the overall business and transactions.

Matrimony.com Ltd

Dec 2017 – Jul 2019

Mumbai

Senior Manager Inside Sales

o Led a team of 150 members across two outbound processes & delivered a consistent monthly business of 75 to 80 Lakhs. o Recognized for hitting best FY revenue figures in the very first month of joining & successive growth in the next two quarters. o Delivered 33% YOY growth in revenue by enhancing agent productivity from INR 60k to 80k per month. o Reduced 80% call abandon rates through effective staff scheduling & dialler management. Enhanced overall revenue & CSAT score. o Mitigated 30% customer conflict risk by directly handling complex, high-impact SR's, routine call audits, cross training and root cause analysis. Recognized as the most customer centric branch among 7 regions PAN India. o Conceptualized and mentored a front-line management training & development program with specific focus on first-level supervisors. The program included a 2-day development module which later became a national practice for all supervisors.

Sterling Holidays & Resorts India Ltd

Aug 2016 – Nov 2017

Mumbai

Marketing Manager

o Developed new promotional campaigns to expand customer base, brand visibility and optimize sales. o Recruited, developed & directed a team of 25 marketing & 50 telesales specialists while maintaining 90% employee retention. o Saved INR 2.2M in marketing-cost by negotiating & executing zero cost BTL campaigns, vendor contracts & sales outsourcing. o Consistently delivered INR 15 million monthly revenue with less than 3% marketing budget i.e. cost of customer acquisition. o Designed & hosted customer engagement summits to build relations, grievance redressal, ASF collection & lead generation to meet business goals. o Identified, collaborated & managed relationships with agencies, graphic artists and vendors.

Vario Fitness

Jun 2015 – Jul 2016

Mumbai

Sales Head

o Managed strategy, sales & business development across three cities of Maharashtra and Gujarat. o Designed Sales Pitch, product presentations, and training modules for both Outbound & Direct sales teams. o Re-engineered entire partner acquisition process. Boarded & managed 1200+ accounts with a reduced lead time -66% & cost -90%. o Spearhead 3 new business development projects. Defined growth strategy and generated INR 25 Lakhs revenue from scratch. o Improved 12% profitability by renegotiating existing contracts with vendors & business partners to drive bottom-line growth. o Configured Salesforce CRM functionalities, developed reports & dashboards, trained new and existing users.

Mahindra Holidays and resorts India Limited

Jun 2008 – May 2015

Mumbai

Operations Manager

o Led strategic planning & day-to-day operations of 4 (1 Captive, 3 outsourced) state wide call centres with 100+ telesales professionals. o Recognized for scaling company's new business (CDSO) project from scratch to INR 10 million in the very first year. o Transformed a struggling outsourced BU to achieve 6X revenue output fetching a buffer business of INR 12 million to the branch. o Hosted testing and deployment of 3 automated dialler systems (Nexus, Siebel & Avhaan) over the tenure, 360-degree transformation over a raw manual calling process. o Delivered monthly revenue of 3 to 3.5 Crores & retained best telesales unit PAN India title for 4 successive years. o Continually achieved 75%+ quality assurance scores while following set process guidelines. o Lead, various 6 sigma projects saving marketing cost (25%), improving revenue, CSAT & customer acquisition (6% to 9% -12%) o Reduced employee turnover from 65% to 30% by launching career progression model, automation and various employee engagement and reward programs. o Conducted needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

Sandip Shyoran

Senior Inside Sales Manager

Skills