Sandra Ceperkovic

Multilingual Customer Support & Collections Specialist

Message

Intro

Cavtat, Croatia

Customer Support Specialist - Italian & English at TELEPERFOMANCE

Joined July 3, 2025

Skills

Languages

Croatian

Native or Bilingual

Italian

Native or Bilingual

English

Fluent

Spanish

Advanced

About

Trilingual professional (Italian, English, Spanish) with over a decade of experience in customer service, hospitality, and real-time operations. Proven expertise in remote workforce management, payment collections, and client-facing roles across high-pressure industries (Amazon, PayPal, cruise lines). Tech-savvy, adaptive, and empathetic communicator with strong problem-solving skills and a commitment to continuous development. Personal interests in Art, Environmental Protection, YouTube Content Creation, Manual Creation & Editing, Creative Writing.

Experience

TELEPERFOMANCE

Jul 2024 – Present

Remote

Customer Support Specialist - Italian & English

Handle inbound calls with Italian-speaking PayPal users regarding negative balances. Guide users through account issues, payments, and resolution steps. Ensure compliance with financial and security regulations. Meet daily and monthly collection and performance targets with empathy and professionalism.

Majorel Estonia

Mar 2022 – Mar 2024

Remote

Real Time Manager

Monitored phone, chat, and email volumes, attendance, and schedules in real time. Resolved performance and coverage issues promptly. Generated hourly reports and optimized resource use. Coordinated cross-site operations with teams in Croatia, Egypt and Romania.

Grand Circle Cruise Line

Apr 2017 – Sep 2018

Europe

Assistant Hotel Manager

Supported day-to-day hotel operations and team leadership. Trained front desk staff and evaluated team performance. Managed guest feedback, logistics, inventories, and audits. Enhanced service delivery through action plans and reporting.